Casual Event and Exhibit Ambassadors

Job summary

The ambassador will provide high-quality guest services, including greeting visitors, providing information, and managing visitor access. They will also support exhibitors by processing orders, resolving issues, and ensuring smooth venue operations during events.

Job details

At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more. The Vancouver Convention Centre is hiring multiple Casual Ambassadors to join and support two of our event teams in our space; Events Experience and Exhibits. Our award-winning facility hosts more than 550 events a year, from global conventions and trade and consumer shows to meetings, banquets and special events, welcoming hundreds of thousands of attendees from around the world. At the Convention Centre, you will join an extraordinary team recognized for a commitment to delivering unparalleled, seamless service to our guests and leadership in all aspects of our business. This role is ideal for someone who is people-focused, proactive, and passionate about delivering operational excellence. The hourly rate for this position starts at $24.01 Flexibility/Open availability including evenings and weekends is required WHAT YOU WILL DO: (You will be assigned to one of two teams during your shift) Event Experience Ambassador: Greet and welcome all visitors with a professional and friendly demeanor. Respond to guest and client questions, concerns, or feedback in a timely and helpful manner. Provide accurate directions and information about the venue and surrounding area. Serve as an event host or concierge for designated events, supporting both guests and event teams. Monitor guest areas for suspicious or unsafe activity and report issues promptly. Stay informed of daily venue activities to deliver consistent and knowledgeable support to all stakeholders Provide guest services support at the Guest Services desk, including assisting internal teams and managing visitor access protocols. Exhibit Ambassador: Ensure a high level of service excellence and Exhibitor Experience by providing information to exhibitors related to VCC Venue operations, event timing & location, shipping detail, parking, and both internal & external service providers Assist exhibitors at the service desk during events hours (including evenings and weekend). Process exhibitor orders and payments for exhibitor orders. Audit booth number against exhibitor list prior to move-in to identify changes. Using your conflict resolution skills, you will assess, resolve, and escalate exhibitor issues including complex booth requirements. Using your strong interpersonal skills, you will collaborate with VCC staff and suppliers to ensure that exhibitor feedback is shared and that service requests are completed. WHAT YOU WILL BRING: You will have progressive experience in a customer service position, preferably in the events or hospitality industry. Excellent interpersonal and communications skills. Strong problem-solving abilities and customer services mindset. Ability to remain calm and professional in high-pressure situations. Monitor and respond to multiple radio channels simultaneously. Demonstrates ability to collaborate in a team environment and bel to work independently. Physical requirements: Includes extensive period of standing and/or walking throughout the venue. HOW TO APPLY: If you’re excited to make a real impact, we’d love to hear from you—apply now with your resume and cover letter. We are proud to be a diverse organization. We welcome all eligible and qualified applicants to apply to join our team, regardless of race, colour, religion, gender, sexual orientation, marital status, age, gender identity or expression, national origin, genetics, disability status, protected veteran status, or any other characteristic protected by applicable law. Please note that we can only consider applicants who are eligible to work in Canada.

What you’ll do

The ambassador will provide high-quality guest services, including greeting visitors, providing information, and managing visitor access. They will also support exhibitors by processing orders, resolving issues, and ensuring smooth venue operations during events.

Requirements

Candidates should have progressive experience in a customer service or hospitality role and possess strong interpersonal and problem-solving skills. The ability to remain professional in high-pressure situations and a willingness to work flexible hours, including evenings and weekends, are required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Interpersonal skills
• Communication skills
• Problem-solving
• Conflict resolution
• Concierge services
• Event coordination
• Hospitality
• Radio communication
• Attention to detail
• Team collaboration
• Professionalism
• Auditing
• Customer Service
• Communication
• Conflict Resolution
• Leadership
• Interpersonal Communications
• Problem Solving
• Operational Excellence
• Operations
• Friendliness
• Collaboration

Job areas

• Customer Service & Support
• Hospitality
• Administrative
• Event Ambassador
• Event Planner
• Conference and Event Planners
• Meeting, Convention, and Event Planners