Manager, Event Safety & First Aid

Job summary

The manager will lead public safety, crowd management, and emergency preparedness initiatives across all events at BC Place. They are responsible for overseeing first aid operations, conducting risk assessments, and coordinating with internal teams and external emergency response partners.

Job details

At BC Place, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As Western Canada's leading venue for live events, we host a year-round schedule of sporting events, concerts, consumer shows and more each year while also supporting the community through an array of ongoing partnerships and initiatives. Help BC Place Stadium create a safe, prepared, and welcoming environment where guests can focus on enjoying unforgettable experiences. From major sporting events and concerts to conventions and community gatherings, safety is at the heart of every successful event. We're looking for an experienced and collaborative Manager, Event Safety & First Aid to lead venue public safety initiatives, oversee first aid and emergency response operations, and provide expertise in crowd management, emergency preparedness, and event safety planning. Reporting to the Director, Security & Guest Experience, this role serves as the venue's subject matter expert in public safety and emergency operations. Working closely with Events, Security & Guest Experience, clients, contractors, and emergency response partners, you'll help ensure events are delivered safely, efficiently, and with an exceptional guest experience. What You'll Do Lead public safety, crowd management, first aid, and emergency preparedness initiatives across all events. Conduct event safety reviews, site walkthroughs, venue inspections, and operational risk assessments. Review and approve event safety plans, crowd management strategies, and public safety requirements. Evaluate crowd capacity, density, pedestrian flow, ingress, and egress, identifying risks and recommending mitigation measures. Provide guidance on temporary activations, modified event spaces, drone requests, and unique event requirements. Lead full-time and event-time first aid operations, including staffing plans, service delivery, contractor management, and post-event reviews. Build and maintain strong relationships with BC Emergency Health Services (BCEHS) and other emergency response partners. Oversee Stadium Operations Centre (SOC) operations, dispatch functions, communications protocols, and incident escalation processes. Support the development and execution of emergency response plans, training exercises, and operational preparedness initiatives. Coordinate closely with Security, Guest Experience, Events, Event Conversions & Logistics, and external agencies to ensure effective event delivery and incident response. Analyze incidents, operational trends, and post-event reviews to identify opportunities for continuous improvement. Provide leadership during significant incidents, emergencies, and operational challenges. What You'll Bring College diploma or an equivalent combination of education and experience. Diploma or degree in Emergency Management, Public Safety, Security Management, Emergency Medical Services, Event Management, Business Administration, or a related field preferred. Professional certifications in emergency management, incident command, crowd management, first aid, medical operations, or event safety are considered assets. 5-7 years of experience in public safety, emergency management, crowd management, venue operations, event operations, or a related field. Experience overseeing first aid, medical services, and emergency response operations in a large, complex public venue or event environment. Experience developing emergency response plans, crowd management strategies, and operational procedures. Experience managing contractors, service providers, and external stakeholders. Strong understanding of crowd dynamics, venue capacities, pedestrian flow, emergency preparedness, and incident management. Excellent communication, leadership, decision-making, and problem-solving skills. Proficiency with Microsoft 365 and operational management systems. You'll Thrive in This Role If You; Stay calm, confident, and decisive during high-pressure situations. Enjoy solving complex operational and safety challenges. Build strong partnerships with internal teams and emergency response agencies. Balance technical expertise with practical, real-time decision-making. Are passionate about protecting guests, team members, and event operations. Continuously look for ways to improve preparedness, response, and the overall event experience. The salary range for this position is $82,315-102,893 HOW TO APPLY: If you would like to be considered for this position, please submit your resume and cover letter by clicking on the ‘Apply Now’ button below before 5pm, October 22, 2026. Please ensure you advise your direct manager regarding your application as they will be consulted during the recruitment process. We are proud to be a diverse organization. We welcome all eligible and qualified applicants to apply to join our team, regardless of race, colour, religion, gender, sexual orientation, marital status, age, gender identity or expression, national origin, genetics, disability status, protected veteran status, or any other characteristic protected by applicable law. Please note that we can only consider applicants who are eligible to work in Canada.

What you’ll do

The manager will lead public safety, crowd management, and emergency preparedness initiatives across all events at BC Place. They are responsible for overseeing first aid operations, conducting risk assessments, and coordinating with internal teams and external emergency response partners.

Requirements

Candidates must have 5-7 years of experience in public safety, emergency management, or venue operations. A college diploma or degree in a related field is required, along with strong leadership and incident management skills.

Listed skills

• Incident Management · Preferred
• Problem solving · Preferred
• Microsoft 365 · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Public safety
• Emergency management
• Crowd management
• First aid operations
• Risk assessment
• Incident management
• Venue operations
• Emergency preparedness
• Leadership
• Communication
• Decision-making
• Problem-solving
• Contractor management
• Microsoft 365
• Operational management
• Emergency Response
• Emergency Response Planning
• Decisiveness
• Event Operations
• Planning
• First Aid
• Business Administration
• Management
• Decision Making
• Communications Protocols
• Continuous Improvement Process
• Contractor Management
• Emergency Management
• Emergency Preparedness
• Incident Response
• Event Management
• Incident Command Systems
• Incident Management
• Problem Solving
• Operational Risk
• Operations
• Preparedness
• Security Management
• Mitigation

Job areas

• Security & Safety
• Management & Leadership
• Sports & Recreation
• Hospitality
• Government & Public Sector
• First Aid/Safety Service Manager
• Safety Manager (General)
• Environmental and Occupational Health Inspectors and Associates
• Occupational Health and Safety Specialists

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