Junior Infrastructure Specialist Co-op

Job summary

The role involves supporting IT infrastructure through cloud system implementation, monitoring, and maintenance using tools like Azure and OCI. Responsibilities include incident and change management, device setup, and providing tier-3 support for Microsoft 365 and related enterprise technologies.

Job details

Open to students registered in a recognized co-op program only (Within the Greater Victoria area). * Duration: Winter & Spring (January to August 2027) * Location: Victoria, BC - our office is located on the Selkirk Waterfront along the Gorge Inlet, offering stunning views of downtown Victoria and the Olympic Mountains. You’ll also have easy access to the nearby Galloping Goose Regional Trail for walking and cycling. * Salary: $2,040.97 bi-weekly – Grid 7, Step 3 (for students working towards a diploma or bachelor's degree) or $2,335.03 bi-weekly – Grid 12, Step 3 (for students working towards a post-graduate degree) * Grant: As part of our inVESTED scholarship program, you may be eligible for reimbursement up to a maximum of $1,000 per four-month work term to cover the cost of co-op term tuition fees. * Certifications: Co-op students who would like to take any Microsoft certifications will be re-imbursed for successful exams. * Hybrid Work Model: You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for in-office presence is a minimum of 40% of your schedule in a month. Additional requirements are determined by the role functions and operational needs of each business area. * Skills for Success Program: Engage with other co-op students in a monthly virtual event designed to build connection and community while developing skills to support your success. * LinkedIn Learning: During your time working here, you will have 24/7 unlimited access to over 16,000 online courses to help support your personal, educational, and professional goals. * Team: The IT Infrastructure team is responsible for the implementation, delivery, monitoring, and support of internal and external clients facing cloud-based systems (e.g. Azure, OCI, M365) and traditional infrastructure technologies (compute, backup & storage, network, etc.). RESPONSIBILITIES This IT Operations role will offer work experience with all aspects of IT Operations that will be 100% transferrable to other industries. Students will use modern cloud-based tools specifically in Azure and Oracle Cloud Infrastructure (OCI) as part of this role. IT Infrastructure contains multiple sub-teams, and you may work in the following areas: * Cloud * Networking * Server Administration * Endpoint Management * Service Desk duties as required The responsibilities may consist of: * Incident, Change, Problem Management * MS Teams Meeting Room device setup, maintenance, and support * Tier-3 Support of Microsoft 365, Teams, Intune, Entra ID (formerly Azure AD), Exchange * Active Directory * Device Management (images, drivers, operating systems) * Testing and Quality Control of endpoints (laptops/desktops) * Wireless Access Point support * Monitoring and addressing Application Health for M365 application * Technology testing (s/w, h/w, OS, f/w) * Technology research * Miscellaneous Project participation (i.e., cloud system design and build, laptop refreshes) * Operational Support that involves data analysis with excel, pivot tables, and trends * Cloud technologies * Automation (PowerShell, Terraform, Ansible, etc.) * GitHub actions Learning Outcomes The successful candidate can expect to gain experience in the following areas: * Experience with ITIL concepts like Incident, Problem, and Change Management * Use of Microsoft 365 and Azure Administration Portals * Hands-on experience with wireless access points, and switches * Exposure to Azure and OCI Infrastructure as a Service (IaaS) * Administration & Operations experience with Microsoft applications like Intune, Autopilot, Defender ATP, Always on VPN, Teams, OneDrive, SharePoint Online * Internal and external client relations, * Time Management, * Working with a team of professionals * Project Lifecycle QUALIFICATIONS This opportunity is available to 3rd or 4th year Computer Science, or Software/Computer Engineering students and graduate level students studying Computer Science/engineering or related fields. You will bring your enthusiasm to contribute, willingness to learn new skills and tools, a strong sense of ownership, and your disciplined approach to solving and managing problems. Knowledge and/or experience in the following areas would be an asset: * Programming language concepts * Windows OS * Linux * Comfortable with managing the settings of a laptop * Understanding how to patch OS and update device drivers * Building and executing test scripts * Use of Service Desk software * Writing & reviewing technical documentation As part of your application, please provide the following documents: * Resume * Transcripts (unofficial transcripts are accepted) Diversity & Inclusion BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at co-op@pensionsbc.ca [co-op@pensionsbc.ca]. Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at co-op@pensionsbc.ca [co-op@pensionsbc.ca]. BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 780,000 active and retired members and more than 1,000 plan employers, paying out more than $540 million in benefits each month (over $6.5 billion a year) to over 240,000 retirees. One in eight BC citizens is a member of one of the five pension plans we serve. Services include providing plan information to members and employers, managing contributions and member records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today. The Information Technology Service Operations branch (ITSO) provides IT services to BC Pension Corporation, specifically design, delivery, operations and support of Modern Workplace Solutions (business solutions based on SaaS and COTS Applications), IT Infrastructure (server-side and endpoint compute, storage and networking, both on premise and cloud), and IT Operations (ITIL aligned services, such as Service Desk, End User Support, Incident and Change Management, etc.).

What you’ll do

The role involves supporting IT infrastructure through cloud system implementation, monitoring, and maintenance using tools like Azure and OCI. Responsibilities include incident and change management, device setup, and providing tier-3 support for Microsoft 365 and related enterprise technologies.

Requirements

Candidates must be 3rd or 4th year students or graduate students in Computer Science, Software/Computer Engineering, or related fields. Applicants should possess a willingness to learn, strong problem-solving skills, and a disciplined approach to managing technical tasks.

Benefits

• Tuition reimbursement
• Certification reimbursement
• Professional development
• Online learning access

Listed skills

• Microsoft Azure · Preferred
• Microsoft 365 · Preferred
• Active Directory · Preferred
• Terraform · Preferred
• Incident Management · Preferred
• Change Management · Preferred
• Technical Documentation · Preferred
• Data analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Azure
• Oracle Cloud Infrastructure
• Microsoft 365
• Active Directory
• Intune
• PowerShell
• Terraform
• Ansible
• GitHub Actions
• ITIL
• Incident Management
• Change Management
• Problem Management
• Endpoint Management
• Technical documentation
• Data analysis
• Device Setup
• End-User Training And Support
• Azure Active Directory
• Business Solutions
• Willingness To Learn
• Oracle Cloud
• IT Infrastructure
• Service Operations
• Microsoft Teams
• Data Analysis
• Automation
• Microsoft Azure
• Business Intelligence
• Software As A Service (SaaS)
• Communication
• Computer Science
• Computer Engineering
• Information Technology
• Linux
• Operating Systems
• Device Drivers
• Device Management
• Pivot Tables And Charts
• Github
• Infrastructure As A Service (IaaS)
• ITIL 4
• Information Technology Operations
• Virtual Private Networks (VPN)
• IT Service Management
• Microsoft Certified Professional
• Operations
• Windows PowerShell
• Systems Development Life Cycle
• Server Administration

Job areas

• Technology
• Software
• Government & Public Sector
• Data & Analytics
• Engineering
• Infrastructure Specialist
• IT Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

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