Community Resource Connector, Families in Recovery (FIR) - BC Women’s Hospital & Health Centre

Job summary

Connect patients with community services and social supports, assist with care planning and referrals, and provide outreach, advocacy, accompaniment, and harm-reduction support. Coordinate community partner in-reach activities, share information with agencies and care providers, and assist with research, data collection, clerical duties, and patient-care coordination.

Job details

Community Resource Connector, Families in Recovery (FIR)BC Women’s Hospital & Health Centre Vancouver, BC What You’ll Do Identifies appropriate community services and participates in establishing relationships and connections to these services with patients. Assists in developing individual care plans with interdisciplinary team. Supports information gathering to assist in appropriate triaging of referrals. Arranges, plans, escorts, and accompanies, as necessary through program clinical requirements, designated/marginalized individuals on medical appointments and errands, while providing emotional, moral support and assistance to further the enhancement or development of self-management skills. Creates linkages to other community resources and programs, contacts relevant organizations/businesses/services, assists clients with processing forms. Supports and advocates for clients when identifying and accessing social services, such as income security, food, supplements, housing, social networks, while supporting the development of self-efficacy and self-care. Acts as a liaison between various agencies by methods such as updating designated team staff on services currently available and liaises with community agencies to provide information on services. Provides perinatal mental health and substance use information to community groups and health care providers regarding the sensitivity needed when working with vulnerable populations. With the Program Manager, coordinates in-reach supports from community partners. Acts as main point- of-contact for the scheduling of in-reach activities and brings forward recommendations for appropriate in-reach activities as part of the interdisciplinary team. Supports research activities within the program as necessary. Tasks may include data collection and data imputation for a variety of research-based and/or quality review-based activities. Provides outreach support to patients referred to or involved in care at BC Women’s Mental Health & Substance Use Programs and Initiatives in a variety of settings including parks, encampments, shelters, supported housing and drop-in centers, for example. Provides clients with harm reduction support through individual risk reduction orientation, distribution of harm reduction supplies, and Naloxone distribution. Perform a variety of general clerical duties, attend meetings, and participate in patient care planning and coordination, as assigned. Performs other related duties as assigned. Qualifications What you bring Graduation from a recognized Social Services Worker certificate program or an equivalent combination of education, training, and experience. Valid Class 5 vehicle license. Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility. Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change. Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Women’s Hospital & Health Centre contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system. Core Competencies Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic. Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). Skills & Knowledge Ability to communicate effectively, both verbally and in writing. Ability to deal with others effectively. Ability to organize work. Ability to operate related equipment. Physical ability to carry out the duties of the position. Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers. Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach. What We Bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home. Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees. Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more. Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. Annual statutory holidays (13) with generous vacation entitlement and accruement. PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job Type: Temporary, Full-Time (Until May 31, 2027 or until return of incumbent) Wage: $31.64/hour Location: 4500 Oak Street, Vancouver BC, V6H 2N9 Hours of Work: Sunday – Thursday; 0800-1600 Requisition # 206590E What We Do BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education. BCW is part of the Provincial Health Services Authority (PHSA). PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA and BCW are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. Attention Current Employees Of PHSA You must apply via your internal profile at http://internaljobs.phsa.ca. The internal job posting expires on November 16, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting. If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days. If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.

What you’ll do

Connect patients with community services and social supports, assist with care planning and referrals, and provide outreach, advocacy, accompaniment, and harm-reduction support. Coordinate community partner in-reach activities, share information with agencies and care providers, and assist with research, data collection, clerical duties, and patient-care coordination.

Requirements

Requires graduation from a recognized Social Services Worker certificate program or an equivalent combination of education, training, and experience, as well as a valid Class 5 driver's licence. Candidates must demonstrate knowledge of Indigenous-specific and systemic racism, Indigenous Cultural Safety and Humility, relevant legislation and commitments, effective communication and organization, and a commitment to ongoing learning and equitable, patient-centred care.

Benefits

• Professional Development Opportunities
• Municipal Pension Plan
• Psychological Health And Safety Programs
• Wellness Resources
• Statutory Holidays
• Vacation Entitlement
• Flexible Work Options
• Employee Discount Program

Listed skills

• community resource navigation · Preferred
• client advocacy · Preferred
• Care Planning · Preferred
• Communication · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Community Resource Navigation
• Client Advocacy
• Care Planning
• Referral Triage
• Outreach
• Harm Reduction
• Naloxone Distribution
• Interagency Liaison
• Perinatal Mental Health
• Substance Use Support
• Indigenous Cultural Safety
• Anti-Racism
• Communication
• Organization
• Research Data Collection
• Social Services Navigation

Job areas

• Social Services
• Healthcare
• Customer Service & Support
• Administrative
• Science & Research

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