Analyste au centre d’assistance technologique (Temporaire)

Job summary

The analyst manages user accounts, access rights, and provides technical support for hardware and software incidents. They also document interventions, maintain system documentation, and collaborate with system administrators on special projects.

Job details

The analyst manages user accounts, access rights, and provides technical support for hardware and software incidents. They also document interventions, maintain system documentation, and collaborate with system administrators on special projects. Candidates must hold a college diploma (DEC) in computer science or equivalent and possess 5 to 7 years of user support experience. Excellent proficiency in both French and English is required, along with strong knowledge of Microsoft environments.

What you’ll do

The analyst manages user accounts, access rights, and provides technical support for hardware and software incidents. They also document interventions, maintain system documentation, and collaborate with system administrators on special projects.

Requirements

Candidates must hold a college diploma (DEC) in computer science or equivalent and possess 5 to 7 years of user support experience. Excellent proficiency in both French and English is required, along with strong knowledge of Microsoft environments.

Benefits

• Professional development support
• Hybrid work environment
• Inclusive work culture
• Internal committees
• Collaborative team environment

Listed skills

• Technical Support · Preferred
• Troubleshooting · Preferred
• Customer service · Preferred
• Documentation · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• User account management
• Microsoft environments
• Troubleshooting
• Customer service
• Hardware configuration
• Documentation
• Problem solving
• Time management
• Team collaboration
• Telephony management
• Incident resolution
• System performance
• Software support
• Bilingualism

Job areas

• Technology
• Customer Service & Support
• Legal
• Administrative

More jobs from BCF