BUSINESS CENTRE MANAGER - Kelowna

Job summary

Lead the business centre team by setting direction, communicating objectives, and driving client acquisition, financing and advisory solutions, service quality, and portfolio growth. Recruit, develop, and retain talent; build local business relationships and referrals; and contribute to area and regional growth.

Job details

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means: Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1 A hybrid work model that truly balances work and personal life Opportunities for learning, training and development, and much more... Explore the BDC Way in our Culture Book POSITION OVERVIEW Do you have a passion for developing people and driving results? As a Business Centre Manager, you will be a catalyst for growth and innovation—empowering your team to achieve ambitious goals and make a lasting difference for entrepreneurs in the Vancouver market. Through thoughtful leadership, transparent communication, and a commitment to developing talent, you will shape a high-performing culture that drives business success and fosters enduring relationships within the business community. Your ability to inspire, drive change, and lead by example will be essential in advancing BDC’s mission. CHALLENGES TO BE MET Set and communicate a clear direction for your team, while aligning with BDC’s long-term business objectives Work closely with your team to meet and exceed overall objectives related to new client acquisition, financing and advisory solutions, client service, portfolio growth, as well as other key metrics Recruit, develop, and retain talent Foster transparent communication and an environment of openness Connect with local business professionals to develop relationships and obtain referrals Contribute to area and regional growth objectives as part of the leadership team Foster the growth and performance of team members through coaching, mentorship, and continuous development initiatives WHAT WE ARE LOOKING FOR Bachelor’s degree (Business Administration/Accounting/Finance or relevant field) 3+ years of front-line sales leadership experience and/or 10–15 years’ progressive experience in financial services Excellent communication skills, including public speaking Recognized for outstanding customer service Exceptional at prioritizing and managing multiple stakeholders Proven ability to lead high performing teams Professional credentials such as MBA, CPA, CFA, PMP, or CMC (asset) A valid driver's license and access to a vehicle is required. Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca. While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

What you’ll do

Lead the business centre team by setting direction, communicating objectives, and driving client acquisition, financing and advisory solutions, service quality, and portfolio growth. Recruit, develop, and retain talent; build local business relationships and referrals; and contribute to area and regional growth.

Requirements

A bachelor's degree in business administration, accounting, finance, or a relevant field is requested, along with at least three years of front-line sales leadership experience and/or 10–15 years of progressive financial services experience. Candidates should demonstrate strong communication and public-speaking skills, outstanding customer service, the ability to prioritize and manage stakeholders, and a record of leading high-performing teams; a valid driver's license and vehicle access are required.

Benefits

• Employee Savings and Investment Plan • Defined Benefit Pension Plan • Wellness and Health Care Spending Account • Paid Vacation • Personal Days • Sick Days • Hybrid Work Model • Learning and Development Opportunities

Listed skills

• Customer service · Preferred
• People leadership · Preferred
• Prioritization · Preferred
• Relationship Building · Preferred
• Stakeholder Management · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• People Leadership
• Sales Leadership
• Business Development
• Client Acquisition
• Financial Services
• Financing Solutions
• Advisory Solutions
• Customer Service
• Portfolio Growth
• Recruiting
• Talent Development
• Coaching and Mentorship
• Relationship Building
• Public Speaking
• Stakeholder Management
• Prioritization
• Business Success
• Continuous Development
• Business Objectives
• Valid Driver's License
• Accounting
• Business Administration
• Investments
• Certified Public Accountant
• Chartered Financial Analyst
• Customer Acquisition Management
• Communication
• Training And Development
• Finance
• Leadership
• Mentorship
• Coaching
• Master Of Business Administration (MBA)

Job areas

• Management & Leadership
• Finance & Accounting
• Sales
• Customer Service & Support
• Business Center Manager
• General Manager
• Managing Directors and Chief Executives
• General and Operations Managers