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BUSINESS CENTRE MANAGER - St. Catharines

St. Catharines, ON
Hybrid
Posted Sep 26, 2026
1 position

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Employment type: Full-time
Experience level: Lead · 10+ years
Minimum education: Bachelor’s degree
Apply by: Oct 9, 2026
Posting language: English
Working hours: 40 hours per week

Job summary

Lead, coach, and develop a team of account managers while driving business development, referrals, client retention, and profitable portfolio growth. Oversee transaction pre-qualification and credit proposals, ensure compliance with credit policies, and contribute to regional leadership and growth objectives.

Job details

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means: Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1 A hybrid work model that truly balances work and personal life Opportunities for learning, training and development, and much more... Explore the BDC Way in our Culture Book Do you have a passion for inspiring, leading and growing people? Do you have a professional background, and enjoy working with ambitious entrepreneurs? Do you have a well-established network in St. Catharines and enjoy business development? If yes, read on. This could be the career you have been looking for, working at the only bank dedicated exclusively to entrepreneurs. POSITION OVERVIEW The Business Centre Manager for St. Catharines contributes to the growth of BDC's portfolio by supporting team members in sourcing, developing, and recommending high quality transactions in accordance with BDC's credit policies and risk parameters. They will identify business sectors with significant growth potential, being innovative and creative in structuring opportunities for the entrepreneur to meet their financing and advisory needs. They will develop and train account managers to grow BDC’s support for entrepreneurs. As a sales leader, the business centre manager will work closely with their team of account managers in business development and market presence activities, and the management of the team’s pipeline and portfolio. At BDC we are also committed to your personal development. You will receive ongoing specialized training and education to build on your existing skill set, as well as opportunities to work with a diverse team of professionals to ensure you are ready not only for this opportunity, but whatever comes next in your career. CHALLENGES TO BE MET Lead, coach and mentor a dynamic team of Mid-Market Account Managers located within the North York territory. This will include recruitment and retention of talent. Connect with local business professionals and the business community at large in order to develop business relationships and obtain referrals that lead to new opportunities for team members ultimately to help BDC achieve its finance and Advisory goals. Develop and implement a customer retention and relationship growth strategy to build a long-term profitable loan portfolio with both existing and new customers, while providing a high level of customer service. Work closely with your team to meet and exceed overall objectives related to new client acquisition, transaction volume, advisory service deliveries, customer retention rates, expected loss rates, portfolio growth, as well as other metrics. Oversee all pre-qualification activities and present proposals to the Credit Risk Management & Underwriting group in accordance with BDC policies and procedures, including all appropriate analysis, KYC, and documenting sound risk/reward proposals. Be an active and contributing member of the Greater Toronto leadership team, ultimately contributing to both area and regional growth objectives as well as support the professional development of all team members. WHAT WE ARE LOOKING FOR If you can answer YES to the following questions, you may be just the person we are looking for: Do you have a bachelor’s degree in business administration in Accounting/Finance or any field deemed relevant? Do you have 3+ years of front-line sales leadership experience, or 10-15 years progressive experience in the Commercial Financial Services sector? Do you have excellent communication skills, including public speaking? Are you a strategic listener, conscious conversationalist, and do you have the ability to persuade and influence people from a wide range of roles and backgrounds? Do your clients and business contacts remember you because of the outstanding customer service and the impactful support you provide them? Are you able to train and mentor account managers to offer financial and advisory solutions to demanding and sophisticated clients, in a variety of sectors and segments? Are you exceptional at prioritizing and managing multiple stakeholders in a collaborative and innovative work environment? Are you a team player who creates lasting and trusting relationships with your peers, business contacts and external partners? Are you able to drive negotiations and partnerships with businesses and decision makers at the highest levels? You will also stand out in our selection process if: In addition to an undergraduate degree, you possess professional credentials such as a MBA, CPA, CFA, PMP, or CMC. You are bilingual (English / French). Knowledge of other languages is an asset. You have a track record of inspiring, influencing, and engaging both colleagues, clients, and connections in your professional network. A valid driver's license and access to a vehicle is required. Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca. While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

What you’ll do

Requirements

Candidates need a bachelor’s degree in business administration, accounting, finance, or a relevant field, plus at least three years of frontline sales leadership experience or 10–15 years of progressive commercial financial services experience. Strong communication, relationship-building, negotiation, mentoring, and stakeholder-management abilities are expected; a valid driver’s license and access to a vehicle are required.

Benefits

• Employee Savings and Investment Plan • Defined Benefit Pension Plan • Wellness and Health Care Spending Account • Paid Vacation • Personal Days • Sick Days • Office Closure from December 25 to January 1 • Hybrid Work Model • Learning, Training, and Development Opportunities