Service Coordinator Peterborough, ON

Job summary

The Service Coordinator manages emergency and non-emergency calls while scheduling resources and crews for service projects. They are responsible for maintaining accurate logs, data entry, and providing follow-up communication to customers.

Job details

Job Details: Job Location: Peterborough - Peterborough, ON, Salary Range: Undisclosed, About BearCom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North America 40+ Years Industry-Leading Experience Partnerships with Motorola, JVC Kenwood, Avigilon, +More 75+ Branches Across North America As a Service Coordinator, you will be responsible for meeting customer expectations, some of which are quality, performance, timeliness, and effective communication. Wireless communication systems include complex radio systems for public safety and enterprise customers. The ideal candidate must have excellent communication skills, be organized, self-motivated, customer service driven, possess a willingness to learn and be reliable. The Service Coordinator will interface directly with the end customer, therefore, a professional attitude and effective communication are vital. Responsibilities: Receive emergency and non-emergency calls and record all significant information. Address problems and requests by transmitting information to appropriate resource or provide a solution. Receive and schedule resources for trouble calls and for service projects. Use radio, phone or computer to send crews to appropriate locations. Enter data in computer system and maintain logs and record of calls, activities and other relevant information. Provide in route and follow up calls to customers as part of customer service. Perform administrative and office clerical duties as assigned. Preferred Qualifications: 2 years of proven relevant experience Type 35 wpm, with experience in data entry. Knowledge of procedures and guidelines for emergencies. Proficient in English (oral and written). Bi-lingual in Spanish is a plus. Outstanding organizational and multitasking abilities. Must follow company procedures and assist with development and refining procedures as needed. Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook. Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner. Must be an active listener with excellent communication skills Must possess sound judgement and critical thinking. Background checks are part of the hiring process, which may include a Motor Vehicle check. Benefits: BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications. You’ll also receive: Highly Competitive Compensation Medical, Dental, and Vision Insurance, including Family, and EFAP Virtual Healthcare Long-Term Disability Insurance Employee and Dependent Life Insurance Paid Vacation & Time Off Company Matched RRSP Plan Employee Referral Bonus Tuition Reimbursement On-site parking Company Recognition Program BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.Qualifications: 2 years of proven relevant experience Type 35 wpm, with experience in data entry. Knowledge of procedures and guidelines for emergencies. Proficient in English (oral and written). Bi-lingual in Spanish is a plus. Outstanding organizational and multitasking abilities. Must follow company procedures and assist with development and refining procedures as needed. Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook. Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner. Must be an active listener with excellent communication skills Must possess sound judgement and critical thinking. Background checks are part of the hiring process, which may include a Motor Vehicle check. Benefits: BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications. You’ll also receive: Highly Competitive Compensation Medical, Dental, and Vision Insurance, including Family, and EFAP Virtual Healthcare Long-Term Disability Insurance Employee and Dependent Life Insurance Paid Vacation & Time Off Company Matched RRSP Plan Employee Referral Bonus Tuition Reimbursement On-site parking Company Recognition Program BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.

What you’ll do

The Service Coordinator manages emergency and non-emergency calls while scheduling resources and crews for service projects. They are responsible for maintaining accurate logs, data entry, and providing follow-up communication to customers.

Requirements

Candidates must have at least two years of relevant experience and proficiency in Microsoft Office applications. Strong organizational skills, the ability to type 35 wpm, and effective communication skills are required for this role.

Benefits

• Medical insurance • Dental insurance • Vision insurance • EFAP virtual healthcare • Long-term disability insurance • Employee life insurance • Dependent life insurance • Paid vacation • Paid time off • Company matched RRSP plan • Employee referral bonus • Tuition reimbursement • On-site parking • Company recognition program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Critical Thinking · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Data entry
• Communication
• Organizational skills
• Multitasking
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Critical thinking
• Active listening
• Problem solving
• Scheduling
• Clerical duties
• Time management
• Professionalism
• Virtual Health
• Talent Management
• Ability To Meet Deadlines
• Effective Communication
• Willingness To Learn
• Self-Motivation
• Clerical Works
• Customer Service
• Computer Literacy
• Critical Thinking
• Data Entry
• English Language
• Spanish Language
• Vision Insurance

Job areas

• Customer Service & Support
• Administrative
• Security & Safety
• Technology
• Logistics
• Service Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive