Https://Jobs.Bce.Ca/Job-Invite/431755/

Job summary

Engage with customers in person to understand their communication needs and recommend suitable Bell products and services. Process sales, set up devices and services, troubleshoot basic issues, maintain accurate records, and collaborate with colleagues to meet store performance and service quality targets.

Job details

Company Description Bell is Canada’s largest communications company, delivering advanced broadband wireless, Internet, TV, media, and business communications services nationwide. Founded in Montréal in 1880 and wholly owned by BCE Inc., Bell combines a long history in telecommunications with a strong focus on innovation and customer experience. Through its Bell for Better initiative, the company invests in programs that support the social and economic well-being of communities across Canada. A key pillar of this commitment is Bell Let’s Talk, which drives national awareness and funding for mental health through anti-stigma campaigns, community care support, research, and workplace initiatives. Team members join a purpose-driven organization that values connection, inclusion, and community impact. Role Description This full-time, on-site role based in Windsor, ON focuses on supporting Bell’s customers and operations in a fast-paced retail and service environment. The position involves engaging with customers in person, understanding their communication needs, and recommending suitable Bell products and services. Day-to-day tasks include handling sales transactions, setting up devices and services, troubleshooting basic issues, and ensuring a positive customer experience at every interaction. The role also requires maintaining accurate records, following company processes and standards, and collaborating with colleagues to meet store performance targets and service quality metrics. Team members are expected to stay current on Bell’s offerings, promotions, and policies to provide clear, informed guidance to customers. Qualifications Customer service and sales skills, including the ability to build rapport, identify needs, and recommend suitable solutions. Basic technical aptitude for mobile devices, Internet services, and TV products, with the ability to explain features in clear, accessible language. Strong communication and interpersonal skills, with attention to active listening, clear verbal communication, and professional written communication. Organization and time-management abilities to handle multiple customer interactions, follow procedures, and meet performance goals. Comfort working in an on-site retail or service environment, including evenings and weekends as required. Previous experience in telecommunications, technology retail, or customer-facing roles is an asset. Adaptability and willingness to learn, including openness to training on new products, systems, and sales techniques. High school diploma or equivalent required; post-secondary education in business, communications, or a related field is considered an advantage.

What you’ll do

Engage with customers in person to understand their communication needs and recommend suitable Bell products and services. Process sales, set up devices and services, troubleshoot basic issues, maintain accurate records, and collaborate with colleagues to meet store performance and service quality targets.

Requirements

Requires customer service and sales abilities, basic technical aptitude with mobile devices, Internet, and TV products, and strong communication, organization, and time-management skills. A high school diploma or equivalent is required; post-secondary education and experience in telecommunications, technology retail, or customer-facing roles are assets.

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Troubleshooting · Preferred
• Communication · Preferred
• Organization · Preferred
• Time management · Preferred
• record keeping · Preferred
• Team Collaboration · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Building Customer Rapport
• Needs Assessment
• Product Recommendations
• Mobile Device Support
• Internet Services
• Television Products
• Troubleshooting
• Communication
• Active Listening
• Organization
• Time Management
• Record Keeping
• Team Collaboration
• Adaptability

Job areas

• Customer Service & Support
• Sales
• Retail
• Technology

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