Senior Manager, AI and Automation

Job summary

The Senior Manager will lead the deployment of strategic automation processes within sales channels to improve operational efficiency and customer experience. They will act as a liaison between technical teams and business stakeholders to translate complex AI concepts into actionable business solutions.

Job details

Req Id: 432473 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell. On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada. And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive. Summary We are seeking a results-oriented Senior Manager to lead the deployment of strategic automation processes within our Consumer and Small Business sales channels. In this high-impact leadership role, you will champion a culture of operational excellence and deploy end-to-end automated processes that will significantly improve the efficiency of our sales channels. You will leverage your deep understanding of telecom sales ecosystems to identify bottlenecks and implement intelligent solutions that prioritize maximum efficiency, speed-to-market, and cost reduction. By combining strategic vision with hands-on technical leadership, you will revolutionize our sales operations, ensuring seamless workflows that deliver tangible business value and superior performance. Key Responsibilities You must have an aggressive passion for automation Collaborate with business stakeholders to understand workflows, pain points, and strategic objectives Analyze business processes to uncover opportunities where AI and Automation can drive efficiency, innovation, and competitive advantage Act as a liaison between data scientists, engineers, and business stakeholders, translating complex AI concepts into actionable insights and clear business cases Design and implement automation solutions tailored to business needs Ensure solutions are scalable, secure, and aligned with enterprise architecture Critical Qualifications A displayed history of automating processes An degree in business/commerce, engineering, or mathematics or other technical field Experience in telecommunications, retail or consulting industries Experience managing and mentoring team members. Effective process/project management skills and the ability to navigate and influence stakeholders. Excellent communication skills with the ability to comfortably interact with partners and executive management Experience with automation platforms or RPA workflows and Low code platforms (such as Power Platforms) Preferred Qualifications Experience in digital transformation or AI adoption programs Familiarity with project management tools (such as Jira, Confluence, etc.) Adequate knowledge of French is required for positions in Quebec. Additional Information:Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal Work Arrangement: Hybrid Application Deadline: 10/04/2026 Total earning range: $105,000 - $132,000. The advertised salary range may vary slightly as it is based on the company’s current salary structure, which may be revised by the company, from time to time, at its sole discretion. The agreed upon salary may also vary from the advertised salary ranges depending on several factors, such as the candidate’s qualifications, experience and internal equity​The salary range above includes an Annual Incentive Plan objective which represent 4% of your Base Salary based on the achievement of individual and corporate objectives; The Annual Achievement Incentive Plan (“AIP”) payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The AIP payment is conditional upon meeting all of the AIP’s eligibility requirements. The AIP is subject to modification by the Company from time to time, at its sole discretion to better reflect evolving business structure, goals and strategies.For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information. Created: Canada, ON, Toronto Bell, one of Canada's Top 100 Employers.

What you’ll do

The Senior Manager will lead the deployment of strategic automation processes within sales channels to improve operational efficiency and customer experience. They will act as a liaison between technical teams and business stakeholders to translate complex AI concepts into actionable business solutions.

Requirements

Candidates must have a degree in business, engineering, or a technical field and a proven history of automating processes. Experience in telecommunications, retail, or consulting, along with strong project management and leadership skills, is required.

Benefits

• Medical benefits • Dental benefits • Vision benefits • Mental health benefits • Service discount • Annual incentive plan

Listed skills

• Leadership · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Project management · Preferred
• Process Improvement · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automation
• Artificial intelligence
• Process improvement
• Sales operations
• Telecommunications
• Project management
• Stakeholder management
• RPA
• Low code platforms
• Power platforms
• Data analysis
• Strategic planning
• Digital transformation
• Leadership
• Mentoring
• Communication
• Project Management
• Mentorship
• Business Process
• Management
• Workflow Management
• Operational Excellence
• Strategic Objectives
• Influencing Skills
• Influencing Without Authority
• JIRA
• Innovation
• Artificial Intelligence
• French Language
• Consulting
• Business Valuation
• Sales
• Customer Service
• Technology Ecosystems
• Strategic Planning
• Atlassian Confluence
• Creativity
• Technical Leadership
• Scalability
• Mathematics
• Digital Transformation
• Robotic Process Automation
• Mental Health
• Cost Reduction
• Low-Code Development Platform (LCDP)
• Enterprise Architecture
• AI Adoption
• Sales Operations
• Business Structures
• Small Business Sales

Job areas

• Management & Leadership
• Technology
• Sales
• Data & Analytics
• Consulting
• Automation Manager
• Digital Transformation Manager
• Information and Communications Technology Service Managers
• Information Technology Project Managers
• Computer Occupations, All Other