Medical Office Assistant (Patient Care Coordinator)

Job summary

The Patient Care Coordinator manages front office operations, including answering phones, scheduling appointments, and verifying insurance eligibility. They are also responsible for maintaining patient files, processing billing, and ensuring high-quality customer service in a professional atmosphere.

Job details

Job Details: Job Location: Memorial, HTX - Houston, TX, Position Type: Full Time, Salary Range: $15.00 - $17.00Hourly, Job Shift: Day, Medical Office Assistant (Patient Care Coordinator) Houston, TX 77079 Starting at $15.00-$17.00/Hour (based on experience) plus Monthly Bonus Opportunities! Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!) For over 80 years, Beltone has been “Helping the World Hear Better" and has consistently achieved the highest customer care satisfaction ratings. A global leader in hearing healthcare, Beltone is currently seeking dynamic and motivated Administrative and Customer Service Professionals to join our team and launch a rewarding new career. Primary Function The Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies. The primary goal of the PCC is to provide excellent customer service in a professional atmosphere. Responsibilities Greet all visitors. Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP). Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon. Schedules follow-up appointments. Ensures quality customer service. Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing. Verify patients' insurance eligibility and benefits through all insurance carriers. Collects and distributes mail, messages, and reports to the appropriate staff members. Maintains patient files and databases according to HIPPA regulations and ensuring information is up-to-date. Respects patients by recognizing their rights and maintaining confidentiality. Makes phone calls to existing patients to generate business (no cold-calling). Prepare and generate reports for the clinic and corporate office. Maintain the cleanliness of the office. Perform a variety of additional administrative duties. All other duties as assigned. Qualifications & Requirements High School diploma or equivalent is required. Two (2) years previous medical or general office experience preferred. Two (2) years previous customer service experience preferred. Must be well organized and able to multitask efficiently. Must have the ability to communicate effectively in English. Must be proficient in MS Office and have good computer skills. Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment. Compensation & Benefits Starting at $15.00-$17.00/hour (based on experience) PLUS Monthly Bonus Opportunities Full-time (40 hours/week), Monday-Friday, 9am-5pm (No evenings or weekends!) Health, Vision, Dental, Life Insurance, Short-Term & Long-Term Disability, FSA and More 401(k) Plan Earned Paid Time Off Paid Holidays Qualifications:

What you’ll do

The Patient Care Coordinator manages front office operations, including answering phones, scheduling appointments, and verifying insurance eligibility. They are also responsible for maintaining patient files, processing billing, and ensuring high-quality customer service in a professional atmosphere.

Requirements

Candidates must have a high school diploma or equivalent and are preferred to have two years of experience in a medical or general office setting. Proficiency in Microsoft Office and strong communication skills are required for this role.

Benefits

• Health Insurance • Vision Insurance • Dental Insurance • Life Insurance • Short-term Disability • Long-term Disability • FSA • 401(k) Plan • Paid Time Off • Paid Holidays • Monthly Bonus Opportunities

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Administrative Support · Preferred
• record keeping · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Billing · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administrative Support
• Appointment Scheduling
• Insurance Verification
• Data Entry
• Multi-line Telephone Operation
• Billing
• Contract Execution
• HIPAA Compliance
• Microsoft Office
• Multitasking
• Communication
• Record Keeping
• Inventory Management
• Invoicing
• English Language
• Administrative Functions
• Computer Literacy
• Time Off Management
• Care Coordination
• Confidentiality
• Cleanliness
• Financial Statements
• Cold Calling
• Setting Appointments
• Deposit Accounts
• Medical Office Procedures
• Front Office

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Assistant/Patient Care Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers