Customer Care Associate (3-month contract)

Job summary

The Customer Care Associate will provide world-class service by managing customer orders, bookings, and inquiries via phone and email. They will collaborate with the Home Delivery team to resolve issues and maintain positive brand relationships.

Job details

Customer Care Associate (3-month contract) Do you have a passion for building meaningful relationships? As a customer care associate, you will collaborate with the customer care team on solutions to make amazing happen. You’ll aid our customers and resolve any outstanding issues. The customer care associate role is based out of our Vancouver, BC office. Join our collaborative team as a contact center support associate! What you’ll do: Provide world class customer service. Transact and book services and add-ons for customer orders. Communicate with customers over phone and email while maintaining customer relationships. Partner with our Home Delivery team and gain insight on operations and logistics. Have a direct impact on brand image. What we’re looking for: Strong communication skills (e-mail and phone) Highly skilled in customer escalations in similar retail and web retail services 1-2 years providing exceptional customer service. General computer literacy Why you’ll love it here: Employee discounts on awesome tech from day one Complimentary coffee, tea, and office amenities Convenient office locations close to transit Casual dress code and relaxed work environment On-site collaboration spaces designed for teamwork and innovation Training programs to build new and transferable skills About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work. We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements. Join our amazing team! We are looking for people just like you. Annualized Compensation Range $37,000.00 - $40,000.00 Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us. Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3 This posting is for a vacancy.

What you’ll do

The Customer Care Associate will provide world-class service by managing customer orders, bookings, and inquiries via phone and email. They will collaborate with the Home Delivery team to resolve issues and maintain positive brand relationships.

Requirements

Candidates must have 1-2 years of exceptional customer service experience and strong communication skills. Proficiency in handling customer escalations and general computer literacy are required.

Benefits

• Employee discounts
• Complimentary coffee and tea
• Office amenities
• Casual dress code
• Training programs

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Conflict resolution
• Retail services
• Web retail services
• Computer literacy
• Order management
• Relationship building
• Logistics insight
• Problem solving
• Customer Service
• Computer Literacy
• Innovation
• Operations
• Transferable Skills Analysis
• Teamwork

Job areas

• Customer Service & Support
• Retail
• Logistics
• Customer Care Associate
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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