Operations Associate - Home Delivery

Original job posting

The Operations Associate manages the end-to-end flow of home delivery orders by coordinating with stores, distribution centers, and carriers. They are responsible for resolving order discrepancies, processing returns, and providing accurate status updates to internal partners.

Job details

Join our amazing Team! We are hiring immediately for a Seasonal Full-Time Home Delivery – Operations Associate! As an Operations Associate, you will be part of a collaborative team that plays a key role in supporting the home delivery customer experience. You’ll work closely with stores, distribution centers, and delivery carriers to ensure orders are processed efficiently and customers receive exceptional service. Availability Requirements Monday to Friday, 8:00 AM to 4:30 PM EST Due to business needs, schedules may change as required. What you’ll do as a Post Operations Associate Support the end-to-end flow of home delivery orders within established service standards Work directly with stores and home delivery carriers nationally to resolve pending orders and customer return transfers Ensure products are returned to stores or distribution centers within targeted timelines Monitor and manage order flow between customers, carriers, and stores to prevent delays Provide timely and accurate updates to internal partners regarding delivery status Assist in resolving pre- and post-delivery issues, including inventory discrepancies Deliver excellent customer service by supporting stores and addressing inquiries efficiently Maintain accurate records and update systems with strong attention to detail Handle sensitive customer information while strictly adhering to privacy and security standards What we’re looking for Minimum 2 years of administrative experience in a fast-paced environment Minimum 1 year of customer service experience Strong attention to detail with high accuracy in data entry Intermediate to advanced skills in MS Excel, Word, and other Windows applications Excellent communication skills with the ability to collaborate across teams Ability to manage multiple priorities and adapt to changing business needs A positive attitude and a strong commitment to teamwork Why you’ll love it here Employee discounts on awesome tech and appliances Competitive compensation and benefits An inclusive, fun, and supportive team you’ll quickly call family Training programs to build new and transferable skills Opportunities for career growth within the organization A workplace that prioritizes safety, well-being, and belonging Join our amazing team! We are looking for people just like you. About Best Buy Canada As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is built on inclusivity and belonging, giving employees a place where they can bring their whole selves to work. Our distribution center is designed to receive, store, and distribute products to our customers. You’ll experience a fast‑paced environment with forklifts, lots of steps, steel‑toed shoes, bright safety vests, and plenty of laughs. Your efforts will directly contribute to creating amazing customer moments across Canada. Base pay range Hourly pay rate: $18.00 - $18.68 Pay may vary by province. Pay listed is for the location advertised. 9200 Airport Road, Brampton, ON L6S 6G6 This posting is for a vacancy.

What you’ll do

The Operations Associate manages the end-to-end flow of home delivery orders by coordinating with stores, distribution centers, and carriers. They are responsible for resolving order discrepancies, processing returns, and providing accurate status updates to internal partners.

Requirements

Candidates must have at least 2 years of administrative experience and 1 year of customer service experience in a fast-paced environment. Proficiency in MS Office applications and strong attention to detail are required for this role.

Benefits

• Employee discounts
• Competitive compensation
• Training programs
• Career growth opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Data entry · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Data entry
• MS Excel
• MS Word
• Communication
• Problem solving
• Inventory management
• Teamwork
• Attention to detail
• Order processing
• Time management
• Positivity
• Administrative Functions
• Service Standards
• Microsoft Excel
• Customer Service
• Data Entry
• Operations
• Transferable Skills Analysis
• Collaboration
• Detail Oriented

Job areas

• Logistics
• Customer Service & Support
• Administrative
• Retail
• Associate Delivery Manager
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks