Lead Customer Service Representative - Best Friends Pet Hotel
The Lead Customer Service Representative manages lobby operations, including check-ins, check-outs, and guest tours. They are also responsible for answering calls, scheduling, data entry, and maintaining facility cleanliness.
- On-site
- West Berlin, NS
- Posted Aug 10, 2026
- Apply by Sep 9, 2026
- 1 position
Job summary
Job DetailsLevel: ExperiencedJob Location: WEST BERLIN, NJ 08091Position Type: Part TimeEducation Level: High SchoolSalary Range: $16.00 - $17.00 HourlyTravel Percentage: NegligibleJob Shift: DayJob Category: Admin - ClericalOur Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests. We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you! We offer: · Health, dental, vision, life insurance, STD/LTD, 401K with company matching · ESOP - Employee Stock Ownership Plan (100% company paid) · Paid vacation · Pet supply and service discounts and more! Responsibilities: • Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions • Answering and handling calls in a professional manner • Maintaining cleanliness • Maintaining cleanliness • Scheduling • File maintenance • Data entry Qualifications & RequirementsRequirements: • Able to work evenings, weekends, and holidays • 1-year customer service experience preferred • Computer skills • Timekeeping • Excellent organizational skills • Able to utilize multi-line phone • Strong communication skills • Able to lift 40 lbs. • Able to stand for up to 8 hours a day • Able to handle dogs on leashes • Display professional manner at all times The hourly pay range for this position is $16.00–$17.00. Final compensation will be determined based on experience, skills, and qualifications. Eligible employees may also participate in company-sponsored benefits and incentive programs.
What you’ll do
The Lead Customer Service Representative manages lobby operations, including check-ins, check-outs, and guest tours. They are also responsible for answering calls, scheduling, data entry, and maintaining facility cleanliness.
Requirements
Candidates must be able to work evenings, weekends, and holidays, and possess at least one year of customer service experience. Physical requirements include the ability to lift 40 lbs and stand for up to 8 hours a day.
Benefits
• Health insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Long-term disability • 401k with company matching • Employee Stock Ownership Plan • Paid vacation • Pet supply discounts • Pet service discounts
Listed skills
- Customer servicePreferred
- Data entryPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Communication skills
- Organizational skills
- Computer skills
- Timekeeping
- Multi-line phone operation
- Data entry
- Scheduling
- Animal handling
- Professionalism
- Petcare
- Organizational Skills
- Lifting Ability
- Cleanliness
- Customer Service
- Communication
- Computer Literacy
- Data Entry
- Operations
Job areas
- Customer Service & Support
- Administrative
- Hospitality
- Retail
- Lead Customer Service Representative
- Customer Service Representative (General)
- Inquiry Clerks
- Customer Service Representatives
Additional details
- Minimum education
- High school
- Minimum experience
- 0+ years
- Apply by
- Sep 9, 2026
- Posting language
- English
- Working hours
- 40 hours per week