Guest Service Agent

Job summary

The Guest Service Agent is responsible for managing guest arrivals, departures, and reservations while providing information on local attractions. They also handle administrative tasks, resolve guest complaints, and ensure accurate financial reporting for the front office.

Job details

Discover Fernie, a historic mountain town nestled in the Canadian Rockies since 1898. With year-round outdoor adventures like hiking, biking, skiing, and more, it’s a top destination for nature lovers. Join us for the season and enjoy the perks of staff accommodation while you explore all that Fernie, BC has to offer! We are seeking friendly and team-oriented individuals to assist our Guest Service Team. The ideal candidate will have experience interacting with guests, performing administrative tasks, and contributing to a positive team environment. As a Guest Service Agent, you will play a key role in building and maintaining strong relationships with our guests while working in a high-energy and fun atmosphere. Please note that we do not offer LMIA or sponsorship opportunities. We are seeking candidates with valid work authorisation in Canada. Thank you! Key Responsibilities: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel, and change room reservations. Provide general information about local attractions and points of interest. Investigate and resolve guest complaints and claims. Process guest departures, calculate charges, and receive payments. Balance cash, complete balance sheets, and prepare cash reports. Maintain inventory of vacancies, reservations, and room assignments. Follow emergency and safety procedures. Perform clerical duties such as faxing, filing, and photocopying. Answer phone calls and relay messages promptly. Assist guests with special needs and requests. Handle wake-up call services. Deliver exceptional customer service at all times. Qualifications: Previous experience in a guest service or front desk role preferred. Strong communication and interpersonal skills. Ability to multitask and handle challenging situations calmly and professionally. Proficiency with reservation software and office equipment. Knowledge of local attractions and services is an asset. Availability to work various shifts, including weekends and holidays. If you are passionate about hospitality and enjoy working in a dynamic environment, we would love to hear from you! Apply today to become part of our team. Compensation & Benefits: Competitive salary, commensurate with experience. Subsidized housing. Comprehensive healthcare, dental Access to on-site gym Staff discounts at the hotel. Overtime pay

What you’ll do

The Guest Service Agent is responsible for managing guest arrivals, departures, and reservations while providing information on local attractions. They also handle administrative tasks, resolve guest complaints, and ensure accurate financial reporting for the front office.

Requirements

Candidates should have previous experience in a guest service or front desk role and possess strong communication and interpersonal skills. Proficiency with reservation software and the ability to work flexible shifts, including weekends and holidays, are required.

Benefits

• Subsidized housing
• Healthcare
• Dental
• On-site gym
• Staff discounts
• Overtime pay

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• safety procedures · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Multitasking
• Conflict resolution
• Reservation software
• Administrative tasks
• Cash handling
• Data entry
• Problem solving
• Teamwork
• Clerical duties
• Safety procedures
• Office Equipment
• Energetic
• Safety Procedures
• Administrative Functions
• Balance Sheet
• Calculations
• Clerical Works
• Customer Service
• Discounts And Allowances
• Interpersonal Communications
• Inventory Management
• Telephone Skills
• Subsidized Housing
• Team Oriented
• Reservations
• Filing
• Customer Complaint Resolution

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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