front desk hotel manager
The role involves managing daily hotel operations, including developing policies, supervising staff, and overseeing maintenance. Key duties also include handling client negotiations, addressing guest complaints, and managing inventory.
- On-site
- Banff, AB
- Posted May 13, 2026
- Apply by Sep 2, 2026
- 1 position
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Job summary
Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Develop and implement policies and procedures for daily operations Supervise staff Conduct performance reviews Negotiate with suppliers for the provision of materials and supplies Conduct training sessions Negotiate with clients for the use of facilities Perform front desk duties Arrange for and oversee maintenance activities Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Establish work schedules Organize and maintain inventory Supervision 5-10 people Experience and specialization Computer and technology knowledge MS Word Quick Books MS Excel MS Office MS Outlook MS Windows Additional information Security and safety Criminal record check Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Team player
What you’ll do
The role involves managing daily hotel operations, including developing policies, supervising staff, and overseeing maintenance. Key duties also include handling client negotiations, addressing guest complaints, and managing inventory.
Requirements
Candidates need a non-university certificate or diploma and 2 to 3 years of relevant experience. Proficiency in MS Office and QuickBooks, along with strong interpersonal and communication skills, is required.
Listed skills
- Inventory managementPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Policy Development
- Staff Supervision
- Performance Reviews
- Supplier Negotiation
- Training
- Client Negotiation
- Front Desk Operations
- Maintenance Oversight
- Complaint Resolution
- Inventory Management
- MS Word
- Quick Books
- MS Excel
- MS Office
- MS Outlook
- MS Windows
Job areas
- Hospitality
- Management & Leadership
- Customer Service & Support
- Administrative
Additional details
- Minimum education
- Professional degree
- Minimum experience
- 2+ years
- Apply by
- Sep 2, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level