AVP End User

Job Role: AVP End User Location : Toronto, ON/Hybrid Position Type : Fulltime Role Hybrid- 3 days in Toronto Ideal Salary: CAD 180K-190K (Depending on the experience) Must Have: Lead the end-to-end strategy, delivery, and evolution of enterprise end-user computing services, including physical devices, virtual desktops (Citrix, Cloud PC), M365 collaboration platforms, citizen development tools, and digital employee experience capabilities. 10–15+ years of progressive experience in enterprise end-user computing, digital workplace, infrastructure, or platform engineering, including leadership accountability for large-scale environments and service transformation Proven experience leading the strategy and operation of critical end-user platforms, including devices, virtual desktops, collaboration platforms, and digital employee experience services Demonstrated ability to deliver secure, reliable, and high-performing platforms, with accountability for: Service availability and resilience Performance and user experience Cost and operational efficiency Experience leading enterprise transformation initiatives, including: M365 and collaboration platform adoption Digital employee experience (DEX) improvements Automation and AI-enabled workflow enablement Demonstrated ability to embed security, risk, and compliance requirements into platform strategy and service delivery in partnership with cybersecurity and technology risk teams Experience leading within a hybrid delivery model, including oversight of managed service providers and accountability for performance, service outcomes, and continuous improvement Preferred: Experience in financial services or similarly regulated industries, with exposure to: Technology risk frameworks Audit and compliance requirements Operational resilience standards Deep familiarity with: Microsoft 365 ecosystem, including collaboration, automation, and AI-enabled capabilities (e.g., Copilot) Virtual desktop and modern device platforms (Citrix, Cloud PC, endpoint management) Digital experience monitoring and analytics tools Experience enabling citizen development platforms (e.g., Power Platform, automation tools), with appropriate governance, controls, and guardrails Strong vendor and partner management experience, including oversight of large-scale managed service providers Exposure to cloud and platform cost management, including optimization of licensing, infrastructure, and service delivery costs Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

Lead the end-to-end strategy and delivery of enterprise end-user computing services, including physical devices, virtual desktops, and collaboration platforms. Ensure service availability, resilience, and operational efficiency while driving digital employee experience improvements.

Requires 10-15+ years of experience in enterprise end-user computing or infrastructure leadership with a proven track record of large-scale service transformation. Must have expertise in M365, virtual desktop platforms, and managing hybrid delivery models with third-party providers.

Identified from the job description. Confirm important requirements above.

• End-User Computing Strategy
• Virtual Desktops
• M365 Collaboration
• Digital Employee Experience
• Infrastructure Engineering
• Service Transformation
• Platform Engineering
• Managed Service Provider Oversight
• Cybersecurity Integration
• Vendor Management
• Cloud PC
• Citrix
• Power Platform
• Automation
• AI-enabled Workflows
• Cost Management

• Technology
• Management & Leadership
• Software
• Engineering
• Finance & Accounting

Minimum experience

15+ years

Apply by

Sep 2, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Mid-Senior level

Application method

Direct apply is available