Manager, Youth Services

Job summary

The Youth Services Manager oversees the daily operations of a short-term stabilization home, ensuring high-quality care and safety for youth aged 13 to 18. This role involves leading a multidisciplinary team, managing budgets, and maintaining compliance with regulatory and contractual standards.

Job details

Manager, Youth Services - Penny Lane Date Posted: September 4, 2026 Employment Type: Full-time Competition Number: 159-26/27 Location: Kelowna, BC Reports to: Director, Youth Services Join BGC Okanagan as Youth Services Manager! BGC Okanagan is seeking a Youth Services Manager to lead and oversee the daily operations of Penny Lane, a Short-Term Stabilization Home serving youth aged 13 to 18. This key leadership role is responsible for coaching, guiding, and empowering a multidisciplinary team while fostering a positive, collaborative, and supportive workplace culture. The successful candidate will lead within a dynamic, trauma-informed residential setting and ensure the delivery of high-quality care and support. Penny Lane provides immediate and short-term support to vulnerable youth, with a focus on promoting safety, stability, well-being, and positive outcomes. At BGC Okanagan, we are committed to fair, inclusive hiring practices and building teams that reflect the diverse communities we serve. We welcome applications from people who have been historically marginalized for many reasons, including race, disability, sexual orientation, gender, gender identity, religion, or age. If you need accessibility support at any stage of the hiring process, we encourage you to let us know and we will accommodate such requests when made. Here’s what we offer when you join our team: A positive, supportive team culture where your contributions are valued Ongoing paid professional development to enhance your skills and advance your career Childcare discounts to help your family thrive Paid sick leave and vacation to help you recharge when needed So, what are you waiting for? Come join a team that trusts, values, and appreciates YOU - because Opportunity Changes Everything! Key Duties and Responsibilities: Research and apply current best practices within the service stream. Champion the Penny Lane Low Barrier Short-Term Stabilization Home internally and externally. Contribute to strategic planning, leadership development, and the organization’s strategic and financial health as a member of the Operational Leadership Team. Provide leadership aligned with BGC Okanagan’s vision, mission, and core values. Oversee daily operations, including supervision of Service Provider Personnel and Subcontractors, and ensure compliance with SHSS policies, contractual requirements, Community Care Licensing, WCB, risk management, and safety standards. Ensure timely and accurate completion of required SHSS documentation, including daily logs, incident reports, service plans, clinical plans, and clinical notes. Ensure the facility is safe, well-maintained, engaging, and responsive to program needs. Build and maintain effective relationships with government, families, community partners, and professionals. Develop, implement, and evaluate care setting goals, policies, procedures, and service plans. Lead care circles, oversee service and clinical plans, and monitor youth progress toward stabilization. Coordinate access to supplemental services and submit requests for additional supports as required. Complete required operational and funder reporting and maintain compliance with contractual outcomes, deliverables, and reporting requirements. Lead, coach, mentor, and support staff while fostering a positive and collaborative team culture. Provide supervision and support to Program Coordinators and assist with staff recruitment, orientation, coaching, performance management, and staffing requirements. Facilitate training and support staff in implementing strategies outlined in youth service plans. Assist with annual budget development and monitor expenditures to ensure compliance with approved budgets. Perform other related duties as required. Qualifications: Degree or diploma in a related human or social services field, and/or a minimum of three (3) years of experience working in partnership with community agencies and local governments to support the needs of children, youth, and families. Experience must include at least one (1) year in a supervisory and administrative capacity. Training or demonstrated knowledge in behavioural modification, attachment-based parenting, trauma-informed practice, and relationship-based interventions is considered an asset. Excellent verbal and written communication skills. Demonstrated leadership, teamwork, and relationship-building skills. Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Publisher. Hours: 35 hours per week, occasional evenings and weekends required Rate of Pay: 66,508 per year Closing Date: Open until filled BGC Okanagan is committed to equitable hiring practices. Applicants must be legally authorized to work in Canada to be considered for employment. Eligible applicants include Canadian citizens, permanent residents, and individuals with refugee status who are legally entitled to work in Canada. We thank all applicants for their interest in joining BGC Okanagan; however, only those selected for an interview will be contacted.

What you’ll do

The Youth Services Manager oversees the daily operations of a short-term stabilization home, ensuring high-quality care and safety for youth aged 13 to 18. This role involves leading a multidisciplinary team, managing budgets, and maintaining compliance with regulatory and contractual standards.

Requirements

Candidates must possess a degree or diploma in a human or social services field along with at least three years of relevant experience, including one year in a supervisory capacity. Proficiency in Microsoft Office and strong leadership, communication, and relationship-building skills are required.

Benefits

• Professional development • Childcare discounts • Paid sick leave • Paid vacation

Listed skills

• crisis intervention · Preferred
• Policy development · Preferred
• Leadership · Preferred
• Risk Management · Preferred
• Microsoft Office Suite · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Staff supervision
• Trauma-informed practice
• Strategic planning
• Budget management
• Relationship building
• Performance management
• Crisis intervention
• Clinical documentation
• Policy development
• Team coaching
• Risk management
• Community engagement
• Microsoft Office Suite
• Goal Setting
• Microsoft Excel
• Research
• Budgeting
• Strategic Planning
• Social Work
• Communication
• Discounts And Allowances
• Performance Management
• Incident Reporting
• Leadership Development
• Risk Management
• Microsoft Office
• Operations
• Microsoft PowerPoint
• Safety Standards
• Relationship Building
• Coaching
• Subcontracting
• Trauma Care
• Teamwork

Job areas

• Social Services
• Management & Leadership
• Administrative
• Youth Services Manager
• Social / Human Services Manager
• Social Welfare Managers
• Social and Community Service Managers