Residence Worker

Job summary

The Residence Worker provides direct support to youth by managing their physical, emotional, and social needs while developing essential life skills. They also participate in case management, maintain facility safety, and ensure accurate documentation of client progress.

Job details

Residence Worker Date Posted: September 9, 2026 Competition Number: 164-26/27 Location: Kelowna, BC (Emergency Youth Shelter) BGC Okanagan is seeking a Residential Worker for our Emergency Youth Shelter in the Downtown Youth Centre. In this role, you will provide direct support to youth by ensuring their physical, emotional, social, educational, housing, and medical needs are met. You will also help them enhance their quality of life through daily living support and the development of essential life skills. This is a temporary position that will end March 31, 2027. At BGC Okanagan, we are committed to fair, inclusive hiring practices and building teams that reflect the diverse communities we serve. We welcome applications from people who have been historically marginalized for many reasons, including race, disability, sexual orientation, gender, gender identity, religion, or age. If you need accessibility support at any stage of the hiring process, we encourage you to let us know and we will accommodate such requests when made. Here’s what we offer when you join our team: A positive, supportive team culture where your contributions are valued Ongoing paid professional development to enhance your skills and advance your career Childcare discounts to help your family thrive Paid sick leave and vacation to help you recharge when needed A comprehensive benefits plan Trauma response team to respond to issues associated with serving vulnerable populations So, what are you waiting for? Come join a team that trusts, values, and appreciates YOU. Your adventure begins here – because Opportunity Changes Everything! Key Duties and Responsibilities Participate in case management and care planning by conducting assessments, setting goals, and assisting with the development, implementation, and evaluation of Personal Service Plans (PSPs) for residents. Coordinates with counsellors, professionals, and natural supports to develop appropriate PSPs that support residents in achieving their goals. Contributes to progress evaluations and prepares reports as required. Provides life skills training, including meal preparation, housekeeping, personal care, and financial management. Connects clients with social, educational, recreational, and community services to meet their needs. Transport and supports residents in attending appointments, shopping, and leisure activities. Engages residents in client-focused activities in alignment with their PSPs. Promotes safety and prevents crises through person-centered care, proactive collaboration, and early intervention strategies. Responds to potential emergency situations, including managing aggressive behaviors, to ensure the safety of clients and the public. Reports incidents to supervisors and participates in problem solving. Administers or monitors client medications in accordance with established policies. May be required to administer Naloxone (NARCAN) in emergency situations, following training and OBGC procedures. Provides emotional support, encouragement, and feedback to residents and their families. Performs household and facility maintenance duties, including laundry, cleaning, meal preparation, grocery shopping, yard work, and snow removal. Maintains accurate records and documentation, including statistics, logbooks, youth files (digital and paper), case notes, and incident reports. Qualifications Certificate in a related human or social services field. Minimum of one (1) year of recent, relevant experience. An equivalent combination of education, training, and experience may be considered. Successful completion of the Agency’s screening process, including a criminal record check. Additional Information: This position is open to all applicants This position requires union membership Rate of Pay: $25.95 per hour Hours: 28 hours per week, Friday & Saturday 7am-3pm, Sunday & Monday 8am-4pm Closing Date: Open until filled BGC Okanagan is committed to equitable hiring practices. Applicants must be legally authorized to work in Canada to be considered for employment. Eligible applicants include Canadian citizens, permanent residents, and individuals with refugee status who are legally entitled to work in Canada. We thank all applicants for their interest in joining BGC Okanagan; however, only those selected for an interview will be contacted.

What you’ll do

The Residence Worker provides direct support to youth by managing their physical, emotional, and social needs while developing essential life skills. They also participate in case management, maintain facility safety, and ensure accurate documentation of client progress.

Requirements

Candidates must hold a certificate in a related human or social services field and possess at least one year of recent, relevant experience. Applicants are also required to pass a criminal record check and be legally authorized to work in Canada.

Benefits

• Paid professional development • Childcare discounts • Paid sick leave • Vacation • Comprehensive benefits plan • Trauma response team

Listed skills

• crisis intervention · Preferred
• assessment · Preferred
• record keeping · Preferred
• case management · Preferred
• Documentation · Preferred
• Emotional support · Preferred
• Care Planning · Preferred
• client advocacy · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Care planning
• Life skills training
• Crisis intervention
• Medication administration
• Naloxone administration
• Emotional support
• Facility maintenance
• Record keeping
• Documentation
• Conflict resolution
• Assessment
• Goal setting
• Client advocacy
• Safety promotion
• Emotional Support
• Facility Repair And Maintenance
• Meal Planning And Preparation
• Early Intervention
• Leisure And Recreation
• Snow Removal
• Goal Setting
• Care Planning
• Case Management
• Medical Records
• Social Work
• Housekeeping
• Customer Service
• Discounts And Allowances
• Financial Management
• Incident Reporting
• Problem Solving
• Life Skills Development
• Personal Care
• Statistics
• Trauma Care

Job areas

• Social Services
• Healthcare
• Administrative
• Resident Care Worker
• Social / Human Services Assistant
• Social Work Associate Professionals
• Social and Human Service Assistants