Customer Service Representative

Job summary

The Customer Service Representative will greet and assist customers with product selection, maintain accurate customer records, and provide order status updates. They will also collaborate with internal teams to enhance processes and serve as a primary point of contact for inquiries.

Job details

BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago. Today, we support customers across the country and across industries with filtration, controlled environment testing, and indoor air quality services. Our work supports some of Canada’s best-run buildings, where safety, precision, and quality leave little room for compromise. What sets BGE apart is our people. When clean air matters, our team shows up with pride to create clean, healthy indoor environments for people, products, and processes. We’re currently looking for a Customer Service Representative in Calgary who takes pride in delivering exceptional customer experiences, has a positive, problem-solving mindset, and pays close attention to the details that keep things running smoothly. The day-to-day activities of our Customer Service Representative will include: Customer Service Delivery - Greet and assist customers with choosing the right product to meet their needs and providing timeframes in which they can expect to receive their product. Accurately maintain customer information including contact details, addresses and order history. Notify customers of their order status and when orders are ready for delivery or pick up. Customer Experience - Build and nurture relationships with customers and stakeholders, serving as a key point of contact for customer inquiries. Provide product consultation and product recommendation based on needs. Teamwork and Continuous Improvement - Collaborate with the Customer Service, Warehouse, Sales and Service teams to meet customer requirements. Actively participate in the development, testing, and implementation of new processes and systems to enhance the customer experience The right candidate will demonstrate the following qualifications on their resume: 2+ years of experience in a customer service role. Experience in a similar commercial setting or data entry experience is an asset but not required. Proficiency in Microsoft Outlook, Teams, and Word. Familiarity with ERP systems (Microsoft Dynamics AX or similar) is a plus. During the interview process, we will assess the following behaviors: Exceptional communication skills: Clear, friendly, and professional with customers and others across the organization. Commitment to continual improvement: A positive, solution-oriented mindset with a desire to grow. Dedicated to quality: Accuracy and keen attention to detail Collaborative mindset: Team spirit and a collaborative approach to challenges. Alignment with our core values: Better Together, Be the Expert, Striving for Excellence What We Offer: A competitive total compensation package including RSP matching, benefits, and Health Spending Account. Time off that supports work / life integration, including Wellness days. Breathing clean air is crucial to us. That's why, on your work anniversary, we gift our team members with complimentary filters. Opportunities for growth in a friendly, cooperative environment with a home-grown company who has nothing but opportunities ahead of us. At BGE, we represent a diverse workforce and are proud to provide equitable and inclusive opportunities that support belonging. We encourage all applicants who are legally able to work in Canada to apply.

What you’ll do

The Customer Service Representative will greet and assist customers with product selection, maintain accurate customer records, and provide order status updates. They will also collaborate with internal teams to enhance processes and serve as a primary point of contact for inquiries.

Requirements

Candidates must have at least 2 years of experience in a customer service role and proficiency in Microsoft Office applications. Familiarity with ERP systems is considered an asset, along with strong communication and problem-solving skills.

Benefits

• RSP matching
• Health insurance
• Health spending account
• Wellness days
• Complimentary filters

Listed skills

• Customer service · Preferred
• ERP systems · Preferred
• Microsoft Teams · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• Attention to detail · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• Process Improvement · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Data entry
• Microsoft Outlook
• Microsoft Teams
• Microsoft Word
• ERP systems
• Microsoft Dynamics AX
• Communication skills
• Problem-solving
• Relationship building
• Product consultation
• Attention to detail
• Collaboration
• Process improvement
• Solution-Oriented
• Customer Service
• Communication
• Continuous Improvement Process
• Data Entry
• Development Testing
• Enterprise Resource Planning
• Sales
• Warehousing
• Problem Solving
• Customer Inquiries
• Teamwork
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Sales
• Manufacturing
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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