Coordonnateur des services aux locataires

Job summary

Coordinates small-scale maintenance projects, workspace changes, and office services for BGIS clients. Responsible for managing tenant issues, assembling project specifications, tendering, and monitoring contractor performance.

Job details

Summary JOB DESCRIPTION The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects. Key Duties & Responsibilities Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work Review contract work, report any discrepancies to Facility Manager and request Purchase Orders Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery Other duties as assigned Knowledge & Skills High school completion plus a specialized technical or business course More than one year up to three years of job-related experience Superior client management/customer service skills Effective Interpersonal skills, with an emphasis on communication (verbal/written) Knowledge of project delivery and tendering processes General knowledge of commercial building systems and/or construction Strong organizational, coordination and documentation skills with the ability to multi-task Ability to work independently Ability to interpret contracts, as required Proficiency with CAD will be considered an asset Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc. Proficient with MS Office and email software Licenses and/or Professional Accreditation Valid driver’s license (as required) This is a full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

What you’ll do

Coordinates small-scale maintenance projects, workspace changes, and office services for BGIS clients. Responsible for managing tenant issues, assembling project specifications, tendering, and monitoring contractor performance.

Requirements

Requires a high school diploma plus a specialized technical or business course and 1 to 3 years of related experience. Candidates must possess strong client management skills and proficiency in MS Office, with CAD knowledge considered an asset.

Listed skills

• Customer service · Preferred
• MS-Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Management
• Customer Service
• Project Delivery
• Tendering Processes
• Commercial Building Systems
• Construction Knowledge
• Organizational Skills
• Contract Interpretation
• CAD
• MS Office
• Facility Management
• Communication Skills

Job areas

• Management & Leadership
• Customer Service & Support
• Construction
• Administrative
• Trades