Customer Service Representative

Job summary

The Customer Service Representative acts as the first point of contact for clients, ensuring their needs are met through proactive communication and effective issue resolution. They are also responsible for maintaining accurate records, preparing service reports, and providing administrative support to the team.

Job details

KEY DUTIES & RESPONSIBILITIES Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will: * Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount * Greet customers warmly and make every customer feel like they are our number one client * Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements * Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution * Place, follow up and close work/supply orders according to established procedures * Keep accurate records of discussions or correspondence with customers * Prepare service reports by collecting and analyzing customer information * Build and maintain relationships with new and existing accounts * Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person * Provide general administrative and reception backup support * Work as a team player with fellow staff members to optimize productivity * Represent the company and what we stand for * Other duties as assigned KNOWLEDGE & SKILLS * Demonstrated customer service skills * Bilingual - English and French a must * Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels * Professional, courteous, approachable manner with a "can-do" attitude * Good computer/data entry skills and knowledge of Microsoft Office Software * Ability to work in a fast paced environment to accomplish multiple goals * Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions * Self-disciplined and accountable with strong interpersonal skills * Ability to work independently and as a team * Ability to multi-task, prioritize work effectively and meet multiple deadlines * Effective attention to detail and a high degree of accuracy * Demonstrated ability to deal with change, make decisions and implement creative solutions * Post-secondary education in a related field or commensurate work experience * Past customer service and/or sales experience is preferred This is a regular, full-time position with a salary range of $42,270 - $55,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role. #LI-JP1 We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success! BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

What you’ll do

The Customer Service Representative acts as the first point of contact for clients, ensuring their needs are met through proactive communication and effective issue resolution. They are also responsible for maintaining accurate records, preparing service reports, and providing administrative support to the team.

Requirements

Candidates must be bilingual in English and French and possess strong computer skills, particularly with Microsoft Office. A post-secondary education in a related field or equivalent work experience is required, along with a professional and approachable demeanor.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Reporting · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Bilingual
• Communication
• Problem solving
• Data entry
• Microsoft Office
• Time management
• Interpersonal skills
• Multi-tasking
• Attention to detail
• Administrative support
• Relationship building
• Conflict resolution
• Reporting
• Teamwork
• Self-Discipline
• Positivity
• Bilingual (French/English)
• Artificial Intelligence
• Telecommunications
• Management
• Customer Service
• Textiles
• Data Centers
• Data Entry
• Facility Management
• Sales
• Financial Services
• Oil and Gas
• Leadership
• Higher Education
• Innovation
• Interpersonal Communications
• Problem Solving
• Multitasking
• Time Management
• Prioritization
• Greeting Customers
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives