Facilities Coordinator

Summary JOB DESCRIPTION The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. Key Duties & Responsibilities Service Delivery Manage work orders to completion in BGIS or client-based web application. Facilitate alignment of client required services with contracts, schedules, and Pos. Review of work orders to determine if invoiceable or non-invoiceable. Schedule access for internal and external service providers with the facility when required. Prepare weekly/monthly summaries of work order performance for internal and external service providers. Follow up with internal and external service providers to ensure all SLA’s are achieved. Review compliance documentation and upload to RealConnect. Create on demand work orders for service delivery. Ensure client required supporting documentation for quote and invoice submissions are provided. Review and submit all estimates to the required approver(s) following client quote process. Generate required data for SLA Scorecard. Available to work evenings and weekends. Other duties as assigned. Innovation Advise management team of issues, concerns, or noncompliance to standards. Review internal and external reports and provide operational recommendations. Identifies opportunities for possible efficiency and/or simplification of processes. Data Integrity Adheres to processes and company standards. Maintain a database of requests to meet reporting and analysis requirements. Memorable Customer Experiences Establish and maintains working relationships with Clients and service providers. Review CSAT. Knowledge & Skills Strong written and verbal communication Knowledge of RealSuite and other BGIS applications. (1-3 years experience) Strong customer-oriented skills. (1-3 years experience) Strong administrative and organizational skills. (1-3 years experience) Analytical and problem-solving skills. (1-3 years experience) Ability to work independently. (1-3 years’ experience) Strong attention to detail and data accuracy. (1-3 years experience) Excel experience in managing large amounts of data. (1-3 years experience) Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience) Experience working in a Shared Service environment. (1 year experience) This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

The Facilities Coordinator oversees the delivery of facility services by managing the full lifecycle of work orders and ensuring vendor adherence to SLAs. They are responsible for maintaining data integrity, tracking KPI metrics, and coordinating access for service providers.

Candidates should have 1-3 years of experience in administrative, organizational, and customer-oriented roles, preferably within a shared service environment. Proficiency in Microsoft Excel and experience with RealSuite or similar BGIS applications is required.

• Customer servicePreferred
• Problem solvingPreferred
• Microsoft ExcelPreferred

Identified from the job description. Confirm important requirements above.

• Work Order Management
• SLA Compliance
• Vendor Management
• Customer Service
• Administrative Skills
• Organizational Skills
• Analytical Skills
• Problem Solving
• Data Accuracy
• Microsoft Excel
• RealSuite
• BGIS Applications
• Written Communication
• Verbal Communication
• Shared Service Environment
• KPI Reporting

• Administrative
• Customer Service & Support
• Management & Leadership
• Logistics
• Trades

Minimum experience

2+ years

Apply by

Aug 15, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level