Quality Analyst

SUMMARY The Quality Analyst is accountable for supporting the regional Quality Manager with their day-to-day quality and internal audit activities KEY DUTIES & RESPONSIBILITIES Reporting * Provides support with the preparation and submission of quality deliverables; * Provides support and guidance to the operational team with the incident reporting process; * Supports the QM with the planning, execution and reporting of internal audits and provides audit and management reports in accordance with contractual requirements and the internal methodology; Internal Document Control * Assists the Quality Manager (QM) with their required tasks, incorporating both support of client quality monitoring activities and internal audit activities to achieve client and contract requirements; * Provides support for the recording, tracking and closing of non-conformances; * Provides support and guidance to the operational team with their policies, processes, work instructions and forms to ensure information is presented in a cohesive, organized, consistent, and timely manner; * Monitors operational data metrics to help identify opportunities for improvement within the Region and provides guidance and support on root cause analysis and on the design of robust action plans to improve quality activities; * Other quality and internal audit duties as assigned. KNOWLEDGE & SKILLS * More than one year up to three years of job related experience * University graduation or professional certification in a related field * Knowledge of quality management systems and practices; * Knowledge of internal audit and continuous improvement; * Thorough understanding of business process optimization; * Strong proficiency in MS Excel, PowerPoint and Word; * Data reporting, verification and analysis skills; attention to relevant detail is an important asset; * Effective written and communication skills; * Problem solving skills. Location: Downtown Vancouver, BC. Hybrid work may be available subject to business needs and in accordance with the company's flexible work policy. Travel of up to 20% is required. This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role. #LI-JC1

The Quality Analyst supports the regional Quality Manager with daily quality activities, internal audits, and incident reporting processes. They also monitor operational data metrics to identify improvement opportunities and assist in the maintenance of organizational policies and documentation.

Candidates must have one to three years of relevant experience and a university degree or professional certification. Proficiency in MS Office suite and a strong understanding of quality management systems and internal audit practices are required.

• Problem solvingPreferred
• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Quality management systems
• Internal audit
• Continuous improvement
• Business process optimization
• Data reporting
• Data verification
• Data analysis
• Root cause analysis
• Incident reporting
• Document control
• MS Excel
• MS PowerPoint
• MS Word
• Problem solving
• Written communication
• Verbal communication
• Data Reporting
• Management Reporting
• Document Control
• Quality Monitoring
• Planning
• Microsoft Excel
• Quality Management Systems
• Auditing
• Business Process
• Communication
• Continuous Improvement Process
• Incident Reporting
• Internal Auditing
• Problem Solving
• Operational Data Store
• Microsoft PowerPoint
• Quality Management
• Root Cause Analysis

• Management & Leadership
• Administrative
• Consulting
• Data & Analytics
• Quality Analyst
• Data Quality Analyst
• Management and Organization Analysts
• Business Intelligence Analysts
• Data Scientists

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week