Tenant Services Coordinator

Job summary

The Tenant Services Coordinator manages small-scale maintenance projects, workspace changes, and office services for clients. They are responsible for coordinating tenant issues, assembling project scopes, tendering, and monitoring contractor performance.

Job details

SUMMARY The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects. KEY DUTIES & RESPONSIBILITIES * Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required * Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position * Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work * Review contract work, report any discrepancies to Facility Manager and request Purchase Orders * Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery * Other duties as assigned Knowledge & Skills * High school completion plus a specialized technical or business course * More than one year up to three years of job-related experience * Superior client management/customer service skills * Effective Interpersonal skills, with an emphasis on communication (verbal/written) * Knowledge of project delivery and tendering processes * General knowledge of commercial building systems and/or construction * Strong organizational, coordination and documentation skills with the ability to multi-task * Ability to work independently * Ability to interpret contracts, as required * Proficiency with CAD will be considered an asset * Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc. * Proficient with MS Office and email software Licenses and/or Professional Accreditation * Valid driver’s license (as required) #LI-JP1

What you’ll do

The Tenant Services Coordinator manages small-scale maintenance projects, workspace changes, and office services for clients. They are responsible for coordinating tenant issues, assembling project scopes, tendering, and monitoring contractor performance.

Requirements

Candidates must have a high school diploma plus specialized technical or business training and one to three years of relevant experience. Proficiency in MS Office and strong communication and organizational skills are required.

Listed skills

• Customer service · Preferred
• coordination · Preferred
• Documentation · Preferred
• Multi-Tasking · Preferred
• MS-Office · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client management
• Customer service
• Project delivery
• Tendering processes
• Commercial building systems
• Construction
• Organizational skills
• Coordination
• Documentation
• Multi-tasking
• Contract interpretation
• CAD
• Facility management
• MS Office
• Communication
• Email Software
• Valid Driver's License
• Project Delivery
• Management
• Customer Service
• Contract Interpretation
• Facility Management
• Interpersonal Communications
• Multitasking
• Performance-Based Budgeting
• Coordinating
• Quality Control

Job areas

• Administrative
• Construction
• Customer Service & Support
• Management & Leadership
• Tenant Services Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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