Customer Service Representative
The role involves handling order-taking via telephone, fax, and email, as well as managing account openings and follow-ups. The representative will perform general office duties to ensure a professional and positive customer experience.
- On-site
- Dorval, QC
- Posted Aug 14, 2026
- Apply by Sep 13, 2026
- 1 position
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Job summary
Full Job Description If you are looking for a job in a pleasant and dynamic work environment and meet the qualifications below, we would be pleased to welcome you as a member of our team. We currently have an opening for a Customer Service Clerk position. Bio Lonreco Inc., located in Dorval, is a Quebec-based family-owned company that has been distributing natural products since 1987. Please visit our website for more details about our products and services offered: www.biolonreco.ca. Job Description Order-taking service (orders taken by telephone, fax, or email; however, this is not a call center) Customer service (account opening, follow-ups, etc.) General office duties Create a positive customer service experience by understanding and responding to customers’ needs quickly and professionally. We provide in-house training to ensure that you have a good understanding of the various tasks. Required Qualifications Ability to work in a fast-paced environment Bilingual (fluent spoken and written English and French) Ability to multitask Ability to learn quickly and stay organized Ability to work as part of a team Enjoy dealing with customers over the phone and providing professional service Willingness to exceed our customers’ service expectations Strong attention to detail is essential Sales-oriented Basic computer knowledge (Word and Excel) Knowledge of customer database management software is an asset Working Conditions Competitive salary Hours: 8:30 a.m. to 5:00 p.m., Monday to Friday No overtime Salary offered: based on experience Annual salary increase Employee discount Social activities: team lunches, BBQs, Christmas party, celebrations, and birthdays Please send your resume and cover letter to JoAnne Ravary. Job Type: Full-time, Permanent Salary: Starting at $23.00 per hour Benefits Company events On-site parking Casual dress Experience Customer service: 1 year (Required) Language English and French: Required Job Location On-site
What you’ll do
The role involves handling order-taking via telephone, fax, and email, as well as managing account openings and follow-ups. The representative will perform general office duties to ensure a professional and positive customer experience.
Requirements
Candidates must be bilingual in English and French with at least one year of customer service experience. Proficiency in basic computer software and the ability to work in a fast-paced environment are required.
Benefits
• Company events • On-site parking • Casual dress • Employee discount • Social activities
Listed skills
- Customer servicePreferred
- OrganizationPreferred
- Attention to detailPreferred
- Microsoft ExcelPreferred
- Microsoft WordPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Bilingual English and French
- Customer Service
- Order Processing
- Multitasking
- Organization
- Microsoft Word
- Microsoft Excel
- Database Management
- Attention To Detail
- Sales Orientation
Job areas
- Customer Service & Support
- Administrative
- Sales
- Healthcare
Additional details
- Minimum experience
- 0+ years
- Apply by
- Sep 13, 2026
- Posting language
- English
- Working hours
- 38 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available