SERVICE CONCIERGE

Winnipeg, MB
On-site
Posted Oct 15, 2026
1 position

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Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Welcome customers, listen to their descriptions of vehicle problems or service needs, and prepare and drive vehicles to the service area. Coordinate vehicle flow to match appointment times and provide first-level support to customers and service advisors.

Job details

Service Concierge Reporting Relationship: This position reports directly to the Assistant Service Manager. Job Summary Birchwood has an exciting opportunity for a Service Concierge at Jaguar Land Rover (JLR). The Service Concierge will work out of the new state-of-the-art facility located adjacent to the Tuxedo business park and close to Kenaston Common retail space. The Service Concierge welcomes customers, listen to their description of the problems or service needed and prepare and drive the vehicle to the service area. They also facilitate the flow of vehicles to the proper appointment time. They are the first level support to the customer and service advisors and assist the advisors as required. Qualifications High attention to detail with proven time management and organizational skills Relationship expert with a demonstrated commitment to customer satisfaction Thrive in a collaborative environment where team support is encouraged Previous automotive service or sales experience is an asset Valid Class 5F driver's license, clean drivers abstract and own transportation to and from work What Birchwood Can Offer You Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus Career development opportunities & internal promotions Learning & development opportunities Wellness program Corporate discounts & group savings plan Volunteer program – Dollars for Doing Company events – Birchwood Bucks, Circle of Excellence, holiday parties Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity. Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca APPLY NOW Jaguar Land Rover Winnipeg Department Service Employment Type Full Time

What you’ll do

Requirements

Candidates should have strong attention to detail, time-management and organizational skills, and a demonstrated commitment to customer satisfaction. Automotive service or sales experience is an asset; a valid Class 5F driver's license, a clean driving record, and reliable transportation are required.