SERVICE CONSULTANT

Service Consultant Reporting Relationship: This position reports directly to the Assistant Service Manager Job Summary Birchwood Honda West is looking to add a Service Consultant to the team! The Service Consultant plays an integral role in Birchwood Automotive Group achieving the highest level of customer satisfaction after the purchase of a vehicle. The Service Consultant is responsible for the efficient scheduling of services and repairs while maintaining open and current communication with the customer. Using industry-leading technology and software, they will communicate with varying levels of technical understanding of customer repairs and estimated times of repair. The successful candidate will be energetic, conscientious and focused on providing a customer-centric experience. This position will be used to develop the successful candidate’s understanding of Fixed Operations in the dealership. Shift details: Monday - Friday - 9:00AM-6:00PM Qualifications Dealership Parts and/or Service experience is required Relationship expert with a demonstrated commitment to customer satisfaction High attention to detail with proven time management and organizational skills Ability to thrive in a collaborative environment CDK experience is preferred, but not required Valid driver’s license, clear drivers abstract and transportation to work required What Birchwood Can Offer You Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus Career development opportunities & internal promotions Learning & development opportunities Wellness program Corporate discounts & group savings plan Volunteer program – Dollars for Doing Company events – Birchwood Bucks, Circle of Excellence, holiday parties Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity. Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [email protected] APPLY NOW Birchwood Honda West Department Service Employment Type Full Time

The Service Consultant manages the efficient scheduling of vehicle services and repairs while maintaining clear communication with customers. They act as a key link in ensuring high customer satisfaction after the vehicle purchase.

Candidates must have dealership parts or service experience and a valid driver's license with a clear abstract. Proficiency in CDK software is preferred, along with strong organizational and relationship management skills.

• Bonus and commission incentives • Vacation time • Company-paid extended health • Dental coverage • Vision coverage • Employee assistance program • Flex plan options • RSP Matching program • Employee referral bonus program • Career development opportunities • Internal promotions • Learning and development opportunities • Wellness program • Corporate discounts • Group savings plan • Volunteer program

• Time managementPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Satisfaction
• Service Scheduling
• Time Management
• Organizational Skills
• CDK
• Communication
• Fixed Operations
• Collaboration

• Customer Service & Support
• Sales
• Transportation
• Retail
• Trades

Minimum experience

0+ years

Apply by

Sep 17, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level