City Fleet Dispatcher (12-month contract)

Job summary

The dispatcher is responsible for monitoring fleet activities, distributing information, and managing satellite and telephone communications with drivers. They also handle problem resolution and document situations requiring further review to ensure efficient daily operations.

Job details

As a City Dispatcher, you will execute the day-to-day activity of your assigned region. This includes monitoring of the fleet, accurately distributing, receiving and updating information. Identifying and participating in the resolution of issues relating to day to day driver activities is an essential responsibility of this role. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities. Note: This is a contract position with the possibility of extension based on business needs and individual performance. Specific Responsibilities include: Dispatch: This involves the transmitting and receiving of all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements. Satellite and Telephone Management: Handling of all driver related satellite messages or calls within assigned and overflow queues. Reporting: Recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes. Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day to day issues that may arise. Any other duties that may be assigned from time to time, on a daily or permanent basis (i.e. special projects, training seminars, weekend planning and other job related tasks). Our Ideal Candidate will possess: Dispatch experience is considered to be a strong asset in this role. Educational background in Supply Chain Management (or other relevant area such as Business). Dedicated experience providing customer service in a similar work environment. Well organized, an excellent communicator and have a keen sense of timeliness. Demonstrated attention to detail, communication, problem solving and planning abilities. Knowledge of the transportation industry and General Vancouver Area city geography are considered assets. Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks. Note: Candidates must have reliable transportation to ensure regular and punctual attendance at the worksite, which is not readily accessible by public transit. This position is subject to a 2x2x3 Continental shift, hours of work are 05:00 - 17:00 PT. This job is classified under NOC Code: 14404. Why Bison: • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career • Dispersed work environments that promote a healthy work-life balance • Meaningful and impactful work and projects with an essential service provider • Join our engaging Wellness Program & extracurricular sports teams About Bison: • Celebrating over 50 years in Business • Active in giving back through Corporate Social Responsibility and Charitable Giving • Committed to environmental sustainability Bison Transport is committed to Diversity and Inclusion in the Workplace.

What you’ll do

The dispatcher is responsible for monitoring fleet activities, distributing information, and managing satellite and telephone communications with drivers. They also handle problem resolution and document situations requiring further review to ensure efficient daily operations.

Requirements

Candidates should have an educational background in Supply Chain Management or Business and prior experience in dispatching or customer service. Strong organizational, communication, and problem-solving skills are essential, along with the ability to work a 2x2x3 Continental shift.

Benefits

• Coaching and training
• Career development
• Wellness program
• Extracurricular sports teams

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Supply chain management · Preferred
• Attention to detail · Preferred
• Planning · Preferred
• Documentation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Customer service
• Communication
• Problem solving
• Planning
• Attention to detail
• Time management
• Supply chain management
• Transportation industry knowledge
• Geography knowledge
• Satellite management
• Telephone management
• Documentation
• Adaptability
• Workplace Inclusivity
• Environmental Sustainability
• Record Keeping
• Ability To Meet Deadlines
• Management
• Customer Service
• Corporate Social Responsibility
• Problem Solving
• Public Transport
• Coaching
• Supply Chain Management
• Detail Oriented

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative
• Fleet Dispatcher
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

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