Supply Chain Representative - Order Management

Job summary

The Supply Chain Representative manages customer accounts, orders, and inquiries while coordinating with internal departments like Sales and Logistics. They are responsible for tracking order metrics, resolving pricing discrepancies, and optimizing inventory and shipping processes.

Job details

Overview This position is responsible to interact with assigned customers managing the customers’ account, orders, inquires, and concerns. This individual communicates and coordinates daily with internal departments (Sales, Forecasting, Logistics, Inventory...). Responsibilities include; evaluating orders, assigning priorities, reporting “on-time” and fill rate metrics, management of return authorizations and credits, obtaining and evaluating all relevant information to handle customer inquiries and complaints promptly, collecting and reporting POS (point of sale) information to Sales and Marketing as well as collaborating with manager on system and account management improvements. Candidates must possess strong written and oral communications skills, demonstrated critical thinking capabilities along with the ability to handle multiple varied tasks simultaneously. Responsibilities Manage and track various order types from Retailers (ads, replenishment, Direct to Store, special programs) to ensure expeditious processing and compliance to Buyers and customers’ policies. Work with Allocation Analyst to avoid out of stock problems. Use forecasting and ad schedules to create an early warning on any future inventory problems and or concerns. Track and maintain On-Time & Fill Rate percentages for each customer. Make recommendations for improvements to management. Daily review of scheduled transportation of orders for appropriate on-time delivery and minimize shipping costs by maximizing truck usage (i.e. extending arrival dates, calculating number of pallets per truck, combining multiple orders to one DC etc.) Provide daily and weekly POS information on assigned accounts to Sales and other Department Managers. Evaluate critical orders and inventory shortages and assign priorities, communicating need and requirements to Sales, Shipping, Traffic and Scheduling. Investigate; documents and resolve customer exceptions/deductions and drive to reduce eliminate these deductions and/or chargebacks. Identify research and resolve all pricing discrepancies and manage pricing system working with Sales Reps and customers for resolution. Receive customer order changes requests; research and determine financial and delivery implications and resolve any problems or concerns. Research issues/approve return goods request, assuring return will meet with BISSELL policy. Proactively inform sales/customers of situations that may cause a delay of shipment and recommend alternatives/solutions. Participate in vendor specific and opportunity specific teams to provide input and strategies that focus on both BISSELL and customer needs and concerns. Participate in meetings/trips with Sales Rep to specific customer facilities to maintain personal customer relations and assure that we are meeting customer requirements. Responsible for reviewing and interacting with customers’ logistical websites on and on-going basis alerting management of changes. May be required to perform other duties as assigned Qualifications Required Core Competencies: Functional/Technical Expertise Global Business Acumen Self-Management Learning Versatility Delivers Results Judgment and Decision Making Managerial Courage Continuous Improvement Required Experience / Education: Degree minimum: Bachelor’s Degree Specific concentration: Business or Supply Chain Experience level: 1 year business experience Specialized Training / Education Preferred: Some supply chain experience, retail accounts and order processing Skills Required: PC Literate Salary Range: $50,000 - $75,000 CAD

What you’ll do

The Supply Chain Representative manages customer accounts, orders, and inquiries while coordinating with internal departments like Sales and Logistics. They are responsible for tracking order metrics, resolving pricing discrepancies, and optimizing inventory and shipping processes.

Requirements

Candidates must hold a Bachelor's degree in Business or Supply Chain and possess at least one year of relevant business experience. Strong communication, critical thinking, and PC literacy skills are required for this role.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Supply chain management · Preferred
• Data analysis · Preferred
• Reporting · Preferred
• Logistics · Preferred
• Critical Thinking · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Transportation Coordination · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order Management
• Supply Chain Management
• Customer Service
• Inventory Management
• Logistics
• Critical Thinking
• Communication Skills
• Data Analysis
• Forecasting
• Pricing Discrepancy Resolution
• Retail Account Management
• Problem Solving
• Time Management
• Reporting
• Transportation Coordination
• Sales Forecasting
• Courage
• Pricing Systems
• Supply Chain Acumen
• Research
• Account Management
• Customer Relationship Management
• Business Acumen
• Management
• Chargeback
• Decision Making
• Communication
• Continuous Improvement Process
• Sales
• Marketing
• Order Processing
• Palletizing
• Point Of Sale
• Verbal Communication Skills
• Scheduling
• Advertisement
• Customer Inquiries

Job areas

• Logistics
• Customer Service & Support
• Retail
• Management & Leadership
• Administrative
• Supply Chain Representative
• Supply Chain Specialist (General)
• Buyers
• Logisticians