Processing Center Advisor – Child Care Programs

Contract: September 1, 2026 – March 31, 2027 Positions: 8 Location: Calgary or Edmonton, AB Work Arrangement: Hybrid – may require up to 5 days/week in office About the Role We are seeking detail-oriented and client-focused Processing Center Advisors / Child Care Assessors to support Alberta families, childcare providers, and stakeholders through various child care programs and services. Key Responsibilities Review, assess, and process applications, renewals, and amendments according to program policies and guidelines. Assess client eligibility by reviewing financial and supporting documentation. Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders. Explain program requirements and assist clients with online services and processes. Investigate and resolve application, payment, eligibility, and system-related issues. Maintain accurate records while following privacy, security, and information management requirements. Work with internal and external stakeholders to support effective program delivery. Participate in testing, training, continuous improvement, and operational initiatives. Qualifications Experience in customer service, program administration, benefits administration, case management, or a related field. Strong analytical, problem-solving, organizational, and decision-making skills. Ability to interpret and apply policies, procedures, legislation, and program guidelines. Strong attention to detail and accuracy when reviewing information and documentation. Ability to manage multiple priorities in a high-volume, fast-paced environment. Excellent verbal and written communication skills. Experience handling sensitive and confidential information professionally. Strong interpersonal skills with a client-focused and empathetic approach. Nice to Have Experience working with government programs, eligibility assessments, or social benefits administration. Experience supporting clients with complex or sensitive situations. Experience working with multiple databases and systems simultaneously while providing customer service. Additional Requirements Successful candidates will be required to complete Level 2 Enhanced Security Screening, including a Criminal Record Check and Financial Management Risk Indicator Screening (FMRIS). If you're organized, analytical, and passionate about providing high-quality client service while supporting families and community programs, we'd love to hear from you. AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

The role involves reviewing and processing child care program applications and assessing client eligibility based on financial documentation. Advisors also handle stakeholder inquiries and resolve system-related issues to ensure effective program delivery.

Candidates need experience in customer service or program administration with strong analytical and communication skills. A Level 2 Enhanced Security Screening, including criminal and financial checks, is mandatory.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Program Administration
• Benefits Administration
• Case Management
• Analytical Skills
• Problem Solving
• Policy Interpretation
• Attention To Detail
• Time Management
• Verbal Communication
• Written Communication
• Confidentiality
• Interpersonal Skills
• Eligibility Assessment
• Database Management

• Government & Public Sector
• Social Services
• Customer Service & Support
• Administrative

Minimum experience

2+ years

Apply by

Sep 3, 2026

Posting language

English

Working hours

40 hours per week

Office presence

5 days per week

Seniority

Associate

Application method

Direct apply is available