Innovation Adoption Manager, Business Services

Toronto, ON
On-site
Posted Oct 3, 2026
1 position

$120,000–$140,000 / year

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Not Applicable

Job summary

Manage AI and technology adoption projects and process improvements across the Firm’s business services teams, identifying opportunities to improve efficiency and client service. Lead technology rollouts and change management, support teams in integrating tools into daily work, and evaluate adoption and process-change outcomes.

Job details

Blake, Cassels & Graydon LLP (Blakes), one of Canada’s largest and most successful law firms, is seeking an Innovation Adoption Manager, Business Services to join our Innovation team in support of the Firm’s adoption of artificial intelligence (AI) and technology within our business services groups. The successful candidate will be responsible for managing Firm projects related to AI and technology adoption, as well as process improvement across all of our business services functions. This includes driving the rollout of AI and other technology tools and partnering with business services teams to identify and implement solutions that improve efficiency and client service delivery. Primary responsibilities include, but are not limited to: Engaging with business services teams nationally to identify opportunities where AI could be leveraged to optimize business processes Working with business services teams to identify pain points that can be addressed through technology or process redesign Building strong relationships across business services teams, integrating AI and other technology into their day-to-day work, driving AI usage and providing substantive support on AI-related tasks Regularly evaluating the Firm’s legal technology offerings, conducting research and recommending solutions that improve collaboration and efficiency Leading change management for technology rollouts, including communications planning, stakeholder engagement and measuring adoption success Evaluating the impact of process changes and proactively implementing strategies to minimize potential risk Qualifications Education/Experience: A background in education or technology Experience in AI adoption Two to three years of experience in technology adoption, training/instructional design or a related field, with substantive experience in business process improvements and change management Experience working with legal technology and/or in a law Firm environment is an asset Skills/Abilities: Exceptional verbal and written communication skills, with the proven ability to build relationships and work closely with people at all levels of the organization A self-starter with strong instincts for driving adoption Excellent analytical skills and ability to solve complex problems Highly organized with excellent attention to detail and the ability to manage multiple projects simultaneously A team player with the ability to support others in a collaborative and flexible manner Ability to work independently and execute tasks in a fast-paced environment Fluency in both English and French would be an asset Compensation The anticipated annual salary for the Innovation Adoption Manager, Business Services is $120,000 - $140,000. Salary levels will be determined commensurate with internal and market equity and experience. How to Apply To apply for this position, please submit your application, including your cover letter and résumé, directly to our application portal. Blakes wishes to thank all applicants for their interest. However, only those candidates selected for an interview will be contacted. Other Relevant Application Information Blakes welcomes applications from all qualified applicants. The Firm is committed to maintaining an inclusive work environment composed of people with diverse perspectives, backgrounds, identities and cultures. The Firm provides accommodation for applicants with disabilities and in respect of other protected grounds during the recruitment process in accordance with applicable laws. Please contact us to request accommodation. While our experienced team will select and interview successful candidates, Blakes may use Artificial Intelligence (AI) to assist with shortlisting, screening and evaluating applications. Who We Are At Blakes, we care about our people. We are committed to providing exceptional experiences for our clients and employees. As a winner of Canada’s Top 100 Employers, Canada’s Best Diversity Employers and Greater Toronto’s Top Employers awards, we understand the importance of fostering an inclusive workplace environment that brings out the best in each person. Our success as a firm starts with hiring top talent, retaining our people and helping them thrive.

What you’ll do

Requirements

Candidates should have a background in education or technology, experience with AI adoption, and two to three years of experience in technology adoption, training or instructional design, or a related field. Substantive experience in business process improvement and change management is expected; legal technology or law firm experience is an asset, and English-French fluency is also an asset.