Sales Operations Manager

Job summary

The Sales Operations Manager will serve as the lead Salesforce administrator and manage end-to-end order operations, including contract review and fulfillment coordination. They are responsible for building sales dashboards, maintaining data integrity, and improving operational processes to support global sales productivity.

Job details

Position Overview The Sales Operations Manager is the backbone of the sales organization, ensuring systems, processes, and data support the team's success. This role focuses on Salesforce administration, sales analytics, process optimization, cross-functional coordination, and end-to-end order operations. The ideal candidate is detail-oriented, tech-savvy, and passionate about enabling sales productivity through operational excellence. You are the connective tissue between sales reps, Salesforce, finance, and operations — ensuring deals move cleanly from signed contract to delivered order, while building the reporting and process infrastructure sales leadership relies on to run the business. This is a senior individual-contributor role for someone ready to own sales operations with minimal oversight and mentor others as the function scales. Here's What You'll Do: Serve as lead Salesforce administrator for the global sales team: user management, configuration, quote and opportunity management, workflow/validation rules, and system maintenance Own data integrity across Salesforce through regular audits, cleanup campaigns, and validation rules Process sales orders end to end: contract review, order entry, and coordination with finance and operations through fulfillment Build and maintain sales dashboards and reports (pipeline, forecast, order status, MTD/QTD performance, win rates, sales cycle length, quota attainment) for sales leadership Produce weekly, monthly, and quarterly reporting packages; support sales leadership with ad hoc analysis and executive presentations Support reps with proposal, contract, pricing, and quote questions and issues Track order status post-close, resolve discrepancies, and escalate blockers before they become customer issues Own end-to-end Certificate of Insurance (COI) requests from the sales team and customers: gather client details and requirements, submit to Blink's insurance broker, and track requests through delivery and renewal Document and continuously improve sales operations processes, including lead routing, opportunity management, and quote-to-cash workflows, as the team scales globally Train and support the sales team on Salesforce functionality, tools, and best practices Manage sales enablement materials, competitive intelligence, and the resource library Coordinate sales team meetings, kick-offs, and training sessions Assist with sales tools evaluation, implementation, and integration projects Partner with Sales, Marketing, Finance, and Customer Success to ensure clean handoffs from close to installation, and act as the first point of contact for the sales team on process, systems, and reporting questions What You Bring to the Table: 3-5+ years in sales operations, sales analytics, or CRM administration, ideally in B2B hardware, SaaS, or infrastructure Advanced Salesforce proficiency (opportunity and quote management, reports, dashboards, workflow/validation rules); Salesforce Admin certification a plus Proven track record documenting and optimizing sales processes with minimal oversight Strong Excel skills and comfort analyzing sales data and building reports Experience with an ERP or order management system (e.g., NetSuite, SAP) Excellent attention to detail and a strong commitment to data accuracy Clear, professional written and verbal communication with reps, customers, and cross-functional partners; comfortable presenting to sales leadership Experience supporting a distributed, global sales team is a plus EV, energy, or infrastructure industry experience a plus

What you’ll do

The Sales Operations Manager will serve as the lead Salesforce administrator and manage end-to-end order operations, including contract review and fulfillment coordination. They are responsible for building sales dashboards, maintaining data integrity, and improving operational processes to support global sales productivity.

Requirements

Candidates must have 3-5 years of experience in sales operations or CRM administration with advanced Salesforce proficiency. Strong analytical skills, experience with ERP systems, and the ability to document and optimize processes are essential for this role.

Listed skills

• SAP · Preferred
• Process Optimization · Preferred
• Microsoft Excel · Preferred
• Reporting · Preferred
• Project management · Preferred
• Cross-Functional Coordination · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Salesforce Administration
• Sales Analytics
• Process Optimization
• Order Management
• Data Integrity
• Reporting
• Forecasting
• Contract Review
• Sales Enablement
• CRM Administration
• Excel
• NetSuite
• SAP
• Cross-functional Coordination
• Project Management
• Sales Optimization
• Sales Analysis
• Ad Hoc Analysis
• Sales Leadership
• Executive Presentations
• Customer Success Management
• Management Reporting
• Cross-Functional Coordination
• Workflow Management
• Order Entry
• Salesforce Certified Administrator
• Microsoft Excel
• Auditing
• Business To Business
• Customer Relationship Management
• Dashboard
• Management
• Software As A Service (SaaS)
• Competitive Intelligence
• Enterprise Resource Planning
• Finance
• Sales
• Marketing
• Netsuite
• Operational Excellence
• Operations
• Order Management Systems
• Process Architecture
• Quarterly Finance Reports
• Sales Operations
• Salesforce
• SAP Applications
• Verbal Communication Skills
• Network Routing
• Coordinating

Job areas

• Sales
• Management & Leadership
• Data & Analytics
• Technology
• Administrative
• Sales Operations Manager
• Sales Manager (General)
• Sales and Marketing Managers
• Sales Managers