Assistant Manager, Patrol Services – Winter- Full Time

Job summary

Support the recruitment, scheduling, coaching, training, and development of Patrol Services staff while helping ensure safe and efficient daily operations. Enforce safety standards, monitor trail and patrol conditions, coordinate with other resort departments, and perform patrol duties as needed.

Job details

Seasonal WHAT’S IN IT FOR ME? Free skiing and riding for you and your dependents; Discounted lift and attractions tickets you can share with your friends. Enjoy skating, tubing, Ridge Runner, and more; Staff priced meals & Starbucks treats; Receive exclusive discounts at all Blue Mountain-owned retail stores; Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. HOURY WAGE STARTING AT $29.92 FULL TIME HOURS: 5 shifts per week 8-hour shifts WHAT WILL I BE DOING? We are seeking an Assistant Manager, Patrol Services to support the safe and efficient operation of our Patrol Services team. This leadership role combines on-hill operational responsibilities with training, mentorship, risk management, and guest service excellence. Working closely with the Manager, Patrol Services, the Assistant Manager plays a key role in creating a safe, enjoyable, and memorable mountain experience for guests and employees alike. Supporting Patrol Operations by assisting with the recruitment, scheduling, coaching, and development of Patrol Services staff to ensure safe and efficient daily operations. Promoting Mountain Safety & Risk Management by enforcing resort safety standards, implementing industry best practices, and supporting a culture of safety for guests and employees. Leading Training & Professional Development by coordinating, delivering, and auditing training programs, including First Aid, CPR, guest service, and patrol operational standards. Coordinating Cross-Departmental Operations by building strong relationships with Mountain Operations and other resort departments to support on-hill activities, special events, and operational needs. Maintaining Operational Excellence by monitoring trail and patrol standards, proactively addressing safety concerns, and performing regular patrol duties as required. WHAT DO WE NEED FROM YOU? Current First Responder certification (minimum requirement); First Aid and CPR Instructor certification is considered an asset. Previous ski patrol experience in a resort or mountain operations environment. Strong leadership, communication, and coaching skills with the ability to lead and develop a team. Exceptional guest service and interpersonal skills, with a demonstrated ability to build positive relationships with guests, employees, and cross-functional teams. Advanced skiing or snowboarding ability and ownership of personal equipment required. Must be at least 18 years of age and successfully complete a criminal background check. This role is being posted to fill a vacant position AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

What you’ll do

Support the recruitment, scheduling, coaching, training, and development of Patrol Services staff while helping ensure safe and efficient daily operations. Enforce safety standards, monitor trail and patrol conditions, coordinate with other resort departments, and perform patrol duties as needed.

Requirements

Applicants must hold a current First Responder certification, have previous ski patrol experience in a resort or mountain operations setting, and demonstrate strong leadership, communication, coaching, and guest service skills. Advanced skiing or snowboarding ability and personal equipment are required; candidates must be at least 18 and pass a criminal background check, while First Aid and CPR Instructor certification is an asset.

Benefits

• Free Skiing and Riding for Employees and Dependents
• Discounted Lift and Attraction Tickets
• Staff-Priced Meals and Starbucks Treats
• Employee Discounts at Resort-Owned Retail Stores
• Free Therapy and Wellness Resources

Listed skills

• Leadership · Preferred
• Risk Management · Preferred
• First Aid · Preferred
• CPR · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Team Coaching and Development
• Ski Patrol Operations
• Risk Management
• Mountain Safety
• First Aid
• CPR
• Training Program Coordination
• Guest Service
• Communication
• Interpersonal Skills
• Cross-Departmental Collaboration
• Scheduling
• Advanced Skiing or Snowboarding

Job areas

• Management & Leadership
• Sports & Recreation
• Security & Safety
• Hospitality

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