Housekeeping Supervisor-Year-Round- Full Time

Job summary

Lead housekeeping and public-space teams to maintain room cleanliness, daily services, timely service delivery, and a seamless guest experience. Coach and develop up to 25 room attendants, conduct room audits and performance discussions, promote health and safety standards, and lead daily briefings.

Job details

Year Round WHAT’S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. HOURLY RATE-$23.55 FULL TIME HOURS: 5 shifts per week 8-hour shifts Afternoon Shifts ONLY WHAT WILL I BE DOING? The Housekeeping Supervisor will inspire and engage employees to provide great experiences for guests, owners and employees. Using motivational leadership and open communication skills, a leader will motivate staff to meet and exceed service standards, and will promote a seamless, hassle-free guest experience, taking ownership of both the guest and employee experience. Taking ownership to ensure quality of room cleanliness, daily services, public space cleanliness, timely delivery of services, and anticipation of guest needs. Coaching and developing up to 25 Room Attendants through room audits, semi-annual performance appraisals, one-on one meetings, and regular communication, and recognition programs. Also includes daily leadership of Public Space teams. Promoting BMR Health and Safety standards and initiatives Leading daily briefings and team meetings WHAT DO WE NEED FROM YOU? Minimum of 2 years previous Housekeeping or Hotel experience. Previous leadership experience with a proven record of successful conflict management and strong interactions with guests and employees. Intermediate computer knowledge, MS Office required, knowledge of Property Management software an asset. This role is being posted to fill a vacant position AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

What you’ll do

Lead housekeeping and public-space teams to maintain room cleanliness, daily services, timely service delivery, and a seamless guest experience. Coach and develop up to 25 room attendants, conduct room audits and performance discussions, promote health and safety standards, and lead daily briefings.

Requirements

Requires at least two years of housekeeping or hotel experience and previous leadership experience, including successful conflict management and strong interactions with guests and employees. Intermediate computer skills and Microsoft Office knowledge are required; property management software experience is an asset.

Benefits

• Complimentary and Discounted Resort Attractions
• Discounted Meals
• Retail Discounts
• Free Therapy and Wellness Resources
• Employee Events

Listed skills

• Housekeeping · Preferred
• Leadership · Preferred
• Quality Control · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping
• Hotel Operations
• Leadership
• Conflict Management
• Guest Service
• Employee Engagement
• Coaching and Development
• Room Auditing
• Performance Appraisals
• Team Communication
• Quality Control
• Public Space Cleaning
• Health and Safety
• Microsoft Office
• Property Management Software

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Security & Safety

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