Resort Experience Manager - Year-Round - Full-Time

Job summary

Lead the Resort Experience, Validation, and Shuttle Operations teams, ensuring safe and efficient resort operations and a welcoming guest and employee experience. Resolve service issues, coordinate across departments, oversee transportation and logistics, execute strategic initiatives, and support budgets, labor planning, and operational performance.

Job details

Year Round WHAT'S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. Salary range between $73,500 to $90,000 Full-Time, Year-Round With Health And Dental Benefits 8-hour shifts between 8:30am to 9pm (weekend work required) WHAT WILL I BE DOING? As a key member of the Resort Experience leadership team, the Manager, Resort Experience plays a vital role in shaping a culture of purpose-driven service, ensures operational excellence and real-time issue resolution in critical guest experience systems. This role is responsible for leading Resort Experience, Validation and Shuttle Operations teams while helping to deliver a seamless, welcoming experience for our guests and employees. Leading the guest journey, ensuring that our outdoor resort operations run smoothly, efficiently, and safely while inspiring teams to provide outstanding service every day. Championing a guest-first culture by resolving questions, concerns, and service issues quickly and professionally, creating memorable experiences at every touchpoint. Building strong partnerships across departments and developing processes that keep communication, coordination, and service standards running smoothly throughout the resort. Overseeing transportation, and logistics to enhance efficiency, guest convenience, and overall resort operations. Turning strategic goals into action by executing annual initiatives, measuring results, and helping shape the future growth of the Resort Experience department. Supporting departmental budgets, labor planning, and operational performance while coaching leaders to achieve business goals and deliver strong results. undefined WHAT DO WE NEED FROM YOU? At least 5 years of previous leadership, training, coaching and performance management experience. Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure. G-Class or F-Class license an asset. Ability to monitor and influence the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures. This job is posted to fill a current vacancy AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

What you’ll do

Lead the Resort Experience, Validation, and Shuttle Operations teams, ensuring safe and efficient resort operations and a welcoming guest and employee experience. Resolve service issues, coordinate across departments, oversee transportation and logistics, execute strategic initiatives, and support budgets, labor planning, and operational performance.

Requirements

Requires at least five years of leadership experience, including training, coaching, and performance management. Candidates should have strong service recovery and conflict resolution skills, and the ability to improve systems and sales procedures; a G-Class or F-Class license is an asset.

Benefits

• Complimentary And Discounted Attraction Access
• Preferred Golf Rates
• Discounted Meals
• Retail Discounts
• Health Benefits
• Dental Benefits
• Therapy And Wellness Resources
• Employee Events

Listed skills

• Leadership · Preferred
• Training · Preferred
• Coaching · Preferred
• Conflict Resolution · Preferred
• Operational Excellence · Preferred
• issue resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Training
• Coaching
• Performance Management
• Guest Experience Management
• Service Recovery
• Conflict Resolution
• Operational Excellence
• Issue Resolution
• Team Development
• Cross-Departmental Collaboration
• Transportation And Logistics
• Budget Management
• Labor Planning
• Strategic Planning
• Performance Measurement

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Transportation
• Sports & Recreation

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