Pre-Sales Support Specialist

About Bluum At Bluum, we’re on a mission to improve learning and make it more accessible for all. Guided by our values—Start with Empathy, Do What’s Right, Own It Together, and Win as a Team, Always be Learning—we partner with educators to create impactful learning environments through innovative solutions and personalized support. If you’re driven by purpose and want to make a real difference, you belong at Bluum POSITION OVERVIEW The Pre-Sales Support Specialist plays a critical role in supporting the sales organization by coordinating vendor pricing and developing accurate, compliant non-integration quotes. This role is responsible for collecting and analyzing pricing and availability data, managing vendor interactions, and producing high-quality quotes that enable efficient deal execution. The Specialist works closely with Account Executives to improve response time, enhance quote accuracy, and support margin discipline, while ensuring a high level of service and responsiveness. Key Responsibilities Sales Support * Partner with Account Executives to support pre-sales activities and quote development * Clarify request requirements and objectives to ensure accurate execution * Provide proactive updates on request status, timelines, and next steps * Maintain a solutions-oriented approach, particularly when managing urgent or complex requests Pricing Coordination * Source pricing from multiple vendors (minimum of three where applicable) * Collect and document key data, including pricing, availability, lead times, freight, and quote validity * Evaluate vendor options and recommend the most effective solution based on cost, timeline, and vendor alignment * Manage vendor deal registrations, including submission, tracking, and documentation within NetSuite Quote Development * Prepare accurate, customer-ready, non-integration quotes using NetSuite * Ensure all quotes include correct products, quantities, pricing, lead times, and validity dates * Identify and propose alternative solutions when constraints arise (e.g., substitutions, alternate vendors, phased delivery) * Present multiple quote options when appropriate, outlining trade-offs related to cost, availability, and timelines Workflow Management * Manage incoming requests through established intake and tracking processes * Meet defined service level agreements (SLAs) and communicate risks proactively * Maintain accurate and complete documentation in NetSuite * Collaborate with procurement to share vendor performance insights and recurring issues Scope of Role This role supports pre-sales execution but does not include: * Integration quotes, complex bids, or RFP management * Engineering or solution design responsibilities * Sales forecasting, opportunity strategy, or final deal decisions * Post-sale order processing Qualifications Required * 2–5+ years of experience in pricing, quoting, sales support, procurement, or sales operations * Strong organizational and time management skills, with the ability to manage high volumes of work * Excellent written and verbal communication skills * Strong attention to detail and accuracy Preferred * Experience working with ERP or CRM systems (e.g., NetSuite) * Experience coordinating with vendors or suppliers * Familiarity with technology products or distribution environments Core Competencies * Ability to prioritize and execute in a fast-paced environment * Strong problem-solving and critical thinking skills * Proactive communication and stakeholder management * Customer service mindset with a focus on responsiveness and quality * Ability to manage competing deadlines and shifting priorities Work Environment * Fast-paced, deadline-driven environment * Collaborative interaction with sales teams, vendors, and internal departments * May require handling multiple concurrent requests with varying levels of complexity Salary range $50-65K Hybrid

The specialist coordinates vendor pricing and develops accurate, compliant non-integration quotes to support the sales organization. They manage vendor interactions and collaborate with Account Executives to ensure efficient deal execution and margin discipline.

Requires 2-5+ years of experience in pricing, quoting, sales support, or procurement. Strong organizational skills and proficiency with ERP/CRM systems like NetSuite are preferred.

• Customer servicePreferred
• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Pricing Coordination
• Quote Development
• Vendor Management
• NetSuite
• Sales Support
• Procurement
• Time Management
• Written Communication
• Verbal Communication
• Problem Solving
• Critical Thinking
• Stakeholder Management
• Customer Service
• Data Analysis
• Workflow Management
• ERP Systems
• Sales Forecasting
• Empathy
• Solution Design
• Ability To Meet Deadlines
• Solution-Oriented
• Customer Relationship Management
• Communication
• Engineering Management
• Enterprise Resource Planning
• Sales
• Innovation
• Order Processing
• Request For Proposal
• Sales Operations
• Service-Level Agreement
• Timelines
• Verbal Communication Skills
• Vendor Relationship Management
• Coordinating
• Prioritization
• Detail Oriented

• Sales
• Customer Service & Support
• Administrative
• Logistics
• Technology
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week