Sr Associate Collections

Job summary

The representative is responsible for overseeing third-party collection agencies and managing debt sale activities to ensure operational effectiveness and regulatory compliance. They act as a liaison between internal stakeholders and external vendors while maintaining accurate reporting and resolving operational issues.

Job details

Application Deadline: 10/29/2026 Address: VIRTUAL(R)59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Customer Shared Services Collection Agency & Debt Sale Support Representative Position Summary The Collection Agency & Debt Sale Support Representative is responsible for supporting the oversight of third-party collection agencies and debt sale activities. The role ensures operational effectiveness, regulatory compliance, accurate reporting, timely issue resolution, and adherence to internal policies and procedures. The incumbent serves as a liaison between internal stakeholders, collection agencies, debt buyers, and other external vendors. Key Responsibilities Collection Agency Support Prepare regular reports related with collection agencies and document items and follow-up activities. Review compliance with contractual requirements and internal policies. Investigate and resolve agency-related escalations and operational issues. Maintain and pull agency reporting on performance Assign or recall Agency outsourced accounts Respond to Agency hotline customer calls Respond to Agency shared email box Debt Sale Administration Prepare and support debt sale account inventories and related documentation. Communicate with Debt sale buyers post sale and operational requests. Monitor debt sale workflows and ensure timely completion of required activities. Maintain tracking and reporting of debt sale volumes and exception items. Support post-sale reconciliation processes and account maintenance activities. Participate in process reviews to improve debt sale operational efficiency. Compliance & Risk Management Ensure activities comply with regulatory requirements, vendor governance standards, and internal policies. Support audits, quality reviews, and compliance assessments. Maintain accurate records and documentation for agency and debt sale activities. Identify and escalate operational, compliance, or reputational risks. Provide timely responses to inquiries from agencies, debt buyers, and internal Salary: $37,000.00 - $70,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

What you’ll do

The representative is responsible for overseeing third-party collection agencies and managing debt sale activities to ensure operational effectiveness and regulatory compliance. They act as a liaison between internal stakeholders and external vendors while maintaining accurate reporting and resolving operational issues.

Requirements

The role requires experience in managing vendor relationships, monitoring performance metrics, and ensuring adherence to internal policies and regulatory standards. Candidates must be proficient in documentation, reporting, and resolving escalations within a financial services environment.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans

Listed skills

• Quality assurance · Preferred
• Regulatory Compliance · Preferred
• Data analysis · Preferred
• Risk Management · Preferred
• Documentation · Preferred
• Communication · Preferred
• issue resolution · Preferred
• Performance Monitoring · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collection agency oversight
• Debt sale administration
• Regulatory compliance
• Operational reporting
• Vendor management
• Issue resolution
• Account reconciliation
• Data analysis
• Risk management
• Stakeholder liaison
• Documentation
• Quality assurance
• Performance monitoring
• Communication
• Workflow management
• Governance
• Workflow Management
• Risk Management
• Regulatory Compliance
• Coaching
• Sales
• Auditing
• Economic Growth
• Collections
• Operational Efficiency
• Reconciliation
• Compliance Assessments
• Health Insurance

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Collections Associate
• Billing Clerk (General)
• Accounting and Bookkeeping Clerks
• Billing and Posting Clerks

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