Technical Service Analyst

Technical Service Analyst Company: Boeing Canada Operations Ltd Boeing Canada Operations Ltd. is seeking a Technical Service Analyst to support the Canadian Chinook Medium-to-Heavy Lift Helicopter Program (MHLH) reporting to the MHLH Technical Integration Manager working out of the Ottawa, Ontario office. The Technical Service Analyst will coordinate all customer technical support requests for MHLH fleet of aircraft. Position Responsibilities: Act as the primary contact to manage/track all CH147 Chinook Helicopter technical requests concerning engineering support, non-standard repairs, scheduled maintenance and Integrated Logistics Support (ILS) products/services in support of CH147 Chinook fleet sustainment. Apply program level technical knowledge of engineering planning, supportability, scheduled maintenance to coordinate technical requests in support of CH147 Chinook fleet sustainment. Identify and develop performance metrics and compare actual results to baseline plan to assess performance, efficiencies, productivity and lessons learned. Review and staff engineering and supportability documents such as aircraft modifications, special inspections, engineering change proposal and dispositions. Utilize technical writing skills to develop and maintain engineering and airworthiness documentation and processes that support the MHLH program. Act as the primary focal coordinating all Quality documentation for Engineering and Integrated Logistics teams. Perform project management / data management activities to maintain technical workflow for Engineering/ILS teams. Possess strong leadership, team building and communication skills and adept at maintaining good relationships with all stakeholders/cross functional teams. Be able to perform assigned work with minimal direction and supervision. Actively participate in determining objectives of assignment; project plans, schedules, and independently arrange activities to accomplish those objectives. Skills & Requirements Customer service mindset. Technical writing. Diplomacy. Teamwork skills. Problem solving skills. Initiative. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): 4+ years of technical maintenance related experience and/or university graduate of an applicable Engineering Program. Experience with Microsoft Office (Teams, Word, Excel, Outlook and PowerPoint). Must be able to legally work in Canada. Must be eligible to handle US export-controlled data. Must consent to Canadian Government Controlled Goods Program (CGP) assessment. Must be eligible to obtain Secret Level II security clearance. Preferred Qualifications (Desired Skills/Experience): 6 + years of Aviation experience in Maintenance and/or Aerospace Engineering. Knowledge of the Royal Canadian Air Force Technical Airworthiness Policy. Post-Secondary education. Metrics Development Experience. Active Secret II Clearance. Conflict of Interest: Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process. Relocation: Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense. Additional Information: This requisition is for a locally hired position in Canada. The employer is Boeing Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment. Starting salary will be based on year of post-secondary education completed, qualifications and experience. Salary pay range - $95,400.00 - $116,600.00 CAD This position requires the ability to obtain and maintain a secret security clearance Level II from the Canadian government. Requirements to obtain a secret security clearance can be found at: http://www.tpsgc-pwgsc.gc.ca/esc-src/personnel/information-eng.html#a1.1 To review the Canadian Controlled Goods and Public Service and Procurement Canada requirements please go to the following government pages below: https://www.canada.ca/en/public-services-procurement/services/industrial-security/controlled-goods/program-requirements/security-assessments-personnel.html https://www.canada.ca/en/public-services-procurement/services/industrial-security/controlled-goods.html Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Security Clearance: This position requires an active or ability to obtain Secret level II security clearance Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift:

Coordinate all customer technical support requests for the CH147 Chinook fleet, including engineering support and scheduled maintenance. Manage technical workflows, develop performance metrics, and maintain airworthiness documentation.

Requires 4+ years of technical maintenance experience or an engineering degree, with the ability to obtain Secret Level II security clearance. Must be legally authorized to work in Canada and eligible to handle US export-controlled data.

• Customer servicePreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Technical Writing
• Diplomacy
• Teamwork
• Problem Solving
• Initiative
• Project Management
• Data Management
• Leadership
• Communication
• Business Metrics
• Board Certified Geriatric Pharmacist (BCGP)
• Secret Clearance
• Workflow Management
• Export Control
• Industrial Security
• Microsoft Teams
• Planning
• Microsoft Excel
• Aerospace Engineering
• Aviation
• Airworthiness
• Technical Support
• Procurement
• Engineering Change Order
• Engineering Support
• Heavy Lift
• Integrated Logistics Support
• Microsoft Outlook
• Operations
• Performance Metric
• Microsoft PowerPoint
• Public Service
• Team Building
• Technical Services
• Security Clearance
• Coordinating
• Level 2 Stocks

• Engineering
• Transportation
• Logistics
• Customer Service & Support
• Government & Public Sector
• Technical Services Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Systems Analysts

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Aug 11, 2026

Posting language

English

Working hours

40 hours per week