COS Supervisor

Mississauga, ON
On-site
Posted Oct 4, 2026
1 position

$25–$26 / hour

Opens LinkedIn

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Lead and motivate sales assistants to deliver excellent customer service, provide product and styling guidance, and create an engaging store environment. Support store leadership by managing opening and closing procedures, daily operations, stock flow, shop-floor coverage, and sales performance.

Job details

Company Description Job Description As a Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging. Key Responsibilities Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence Acting as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful Qualifications Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing. Customer-focused: You enjoy engaging with people and are committed to delivering excellent service. Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests. Action-oriented: Proactive and driven to take initiative and get things done. Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives. Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development. Comfortable working varied hours, including evenings, weekends, and holidays. Additional Information This is a Full Time position with a contract of 32-40 hours a week. Apply by sending in your CV in English as soon as possible. We do not use artificial intelligence or automated tools to screen applications or review CVs. All applications are reviewed by our Talent Acquisition team. Compensation: $25.20-$26.46 Benefits We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here . In Addition To This Canada Based Colleagues Also Receive Health & Dental Coverage RRSP Program 25% Staff Discount Vacation/Wellness, Holiday, and Parental Pay Life & Disability Insurance Employee Assistance program (EPA) Employee Referral Bonus Inclusion & Diversity At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve. COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements. All your information will be kept confidential according to EEO guidelines. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply Job Location Google Maps requires functional cookies to be enabled

What you’ll do

Requirements

Previous retail or hospitality experience and a good understanding of store operations, including opening and closing procedures and stock delivery processing, are required. Candidates should be customer-focused, adaptable, proactive, strong communicators, interested in the products, eager to learn, and available for varied hours including evenings, weekends, and holidays.