Boldr

Verified Job Source

Boldr scales CX teams, strategy, and operations for leading SaaS and DTC brands.

London

Outsourcing and Offshoring Consulting

1,001–5,000 people

About

Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing. As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility. Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages. Expand your team with Boldr: a purpose-driven, people-focused BPO company built to help teams, clients + communities grow & connect.

Open positions

Senior Director, People Operations

Hybrid

## Description ## A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating - access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr - impact. ### LET’S START WITH OUR VALUES - **Excellent**. Being excellent at what we do sets us apart. It happens when we care about our work and how it lands, set clear standards, and hold each other accountable. We don't stop at meeting the standard; we keep raising the b…

Technical Support Specialist T3

Hybrid · Toronto

The Technical Support Specialist provides high-level technical support to developers, acting as the primary escalation point for complex issues including API errors and billing queries. They are responsible for debugging system behaviors, maintaining technical documentation, and collaborating with engineering teams to resolve product bugs.

Team Captain, Technical Support

Hybrid · Toronto

The Team Captain is responsible for the day-to-day management of the technical support team, including performance monitoring, coaching, and ensuring client satisfaction. They also act as a point of escalation for complex issues and coordinate with clients to ensure operational excellence.

Senior Customer Advocate (Sales Support)

Remote · Ottawa, Ontario, Canada

Serve as the primary point of contact for customer inquiries across multiple channels to facilitate bookings and provide support. Collaborate with internal teams and global hosts to ensure high-quality service delivery and resolve customer issues effectively.

Customer Representative (Travel and Tourism)

Remote · Milton, Ontario, Canada

The Senior Customer Advocate will serve as the primary point of contact for customer inquiries across multiple channels to drive sales and ensure a positive booking experience. They will manage pre- and post-booking support, collaborate with global hosts, and maintain high service standards to meet established SLAs.

Customer Representative (Travel and Tourism)

Remote · Barrie, Ontario, Canada

You will serve as the primary point of contact for customers across multiple channels to facilitate bookings and resolve inquiries. Additionally, you will collaborate with global hosts to ensure high-quality service delivery and meet established performance targets.

Credit Analyst

On-site · Toronto

The Credit Analyst will manage credit risk across the Invoice to Cash cycle by assessing customer creditworthiness and recommending credit limits. They will also monitor portfolios for risk signals and document decisions to ensure compliance with audit standards and revenue recognition policies.

Accounts Receivable Specialist

On-site · Toronto

The Senior Accounts Receivable Specialist is responsible for processing customer payments, applying cash accurately across multiple channels, and maintaining current accounts receivable records. They will also manage billing disputes, generate financial reports, and serve as a power user for the ERP system to optimize cash application workflows.

Senior Accounts Receivable Associate

On-site · Toronto

The Senior Accounts Receivable Associate will manage the AR JIRA queue, conduct complex account reconciliations, and investigate payment discrepancies. They will serve as a resolution engine for the Collections and Cash Application teams to ensure accurate financial reporting and customer satisfaction.

Senior Accounts Receivable Specialist

On-site · Toronto

The Senior Accounts Receivable Specialist manages end-to-end collection activities, payment processing, and billing inquiries to ensure financial health. They also contribute to cash flow forecasting, reconcile accounts, and resolve billing disputes while driving process improvements.

Senior Customer Advocate (Sales Support)

Remote · Barrie, Ontario, Canada

You will serve as the primary point of contact for customers across multiple channels to facilitate bookings and provide support. Additionally, you will collaborate with internal teams and local hosts to ensure high-quality service delivery and resolve customer inquiries.

Technical Support Specialist T3

Remote · Ontario, Canada

The Technical Support Specialist will interact with customers to resolve inquiries and complaints while collaborating with internal teams to provide excellent service. Responsibilities include managing support tickets, troubleshooting product issues, and proactively monitoring dashboards to ensure high-quality customer support.