Parts Person

Job summary

The Parts Person is responsible for assisting customers with parts inquiries, processing orders, and maintaining an organized front counter. They will coordinate with warehouse staff to ensure timely fulfillment and provide accurate pricing and availability information.

Job details

Parts Salesperson Department: Parts Reports to: Parts Manager Work Schedule: Monday - Friday (8am to 5pm) About the Role We’re looking for a friendly, knowledgeable Parts Salesperson to support customers at the front counter and over the phone. This role focuses on helping customers find the right parts quickly, accurately, and professionally while supporting parts sales and building long‑term customer relationships. You’ll be the first point of contact for many customers, so strong communication skills, product knowledge, and a customer‑first attitude are key. About the Company Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with nine locations in Alberta and British Columbia. For 50 years we have been empowering customers with reliable transportation solutions. We are committed to delivering exceptional customer service and quality, and we aim to be the leading provider of commercial trucks and transportation solutions in the industry. What You’ll Do * Greet customers at the front counter and provide prompt, courteous service * Answer incoming phone calls and assist customers with parts inquiries * Look up, quote, and sell parts accurately using dealership systems * Recommend related or complementary parts when appropriate * Create and process customer orders, invoices, and returns * Coordinate with the warehouse and shipping/receiving to ensure timely order fulfillment * Communicate parts availability, pricing, and delivery timelines clearly * Resolve basic parts issues and escalate non‑standard concerns when needed * Maintain a clean, organized front counter and customer area * Follow all dealership policies, procedures, and safety standards What We’re Looking For * High school diploma or equivalent * Previous parts, automotive, truck, or retail sales experience preferred * Strong customer service and communication skills * Comfortable using computers and learning parts and inventory systems * Attention to detail with accurate cash handling and invoicing * Ability to manage multiple customers and priorities in a fast‑paced environment * Positive attitude, team‑focused mindset, and professional conduct ---------------------------------------- What We Offer * Competitive wages * Sales Incentives * Group Benefits and Insurance * Health Spending Account * Retirement Savings Plan * Paid time off (PTO) This job posting is not intended to list every task. Duties may change based on business needs. We are an Equal Opportunity Employer.

What you’ll do

The Parts Person is responsible for assisting customers with parts inquiries, processing orders, and maintaining an organized front counter. They will coordinate with warehouse staff to ensure timely fulfillment and provide accurate pricing and availability information.

Requirements

Candidates should have a high school diploma or equivalent and previous experience in parts, automotive, or retail sales. Strong communication skills, computer proficiency, and the ability to work in a fast-paced environment are required.

Benefits

• Competitive wages • Sales incentives • Group benefits • Insurance • Health spending account • Retirement savings plan • Paid time off

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Parts sales
• Inventory systems
• Computer literacy
• Cash handling
• Invoicing
• Problem solving
• Attention to detail
• Teamwork
• Professional conduct
• Product Knowledge
• Shipping And Receiving
• Cash Handling
• Customer Empowerment
• Time Off Management
• Positivity
• Customer Service
• Communication
• Sales
• Order Fulfillment Management
• Warehousing
• Inventory Management System
• Safety Standards
• Retail Sales
• Greeting Customers
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Retail
• Transportation
• Logistics
• Parts Person
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons