Service Advisor

Job summary

The Service Advisor manages daily service department operations, guiding customers from initial inquiry through to final invoicing. They focus on optimizing shop efficiency, increasing service sales, and building long-term customer relationships.

Job details

Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with nine locations in Alberta and British Columbia. For 50 years we have been empowering customers with reliable transportation solutions. We are committed to delivering exceptional quality and service, we aim to be the leading provider of commercial trucks by setting the industry standard for reliability, safety, and customer satisfaction. We have an exciting Service Advisor opportunity in our Vernon dealership. The Service Advisor at Bosch Truck Group Inc. helps manage the daily work in the service department. They assist customers from their first inquiry through completing their invoice and follow-up. Their goal is to make sure the service shop runs smoothly and to build strong, long-lasting relationships with customers. Responsibilities Find and prioritize potential service opportunities by checking vehicle history, analyzing diagnostics, contacting customers, scheduling visits, and keeping records. Increase service sales by understanding customer needs, suggesting maintenance, troubleshooting issues, creating work orders, and organizing scheduling. Improve shop efficiency by planning work, coordinating resources, arranging outside vendor jobs, confirming appointments, and joining service meetings. Provide great customer service by welcoming customers, checking appointments, performing inspections, responding to requests, offering extra services, and updating customers about any changes. Build strong customer relationships by reviewing finished work, explaining any postponed services, suggesting future maintenance, closing work orders, issuing invoices, booking follow-ups, returning vehicles, and getting customer feedback. Support a positive and team-focused service department by respecting diversity, promoting teamwork and responsibility, protecting privacy, learning continuously, and helping with projects and sharing knowledge. Requirements Good understanding of business to help improve service operations and profits. General knowledge about commercial vehicles and the transportation industry. Follow safety and health rules to keep a safe workplace for everyone. Use software and technology efficiently to complete daily tasks. Communicate clearly and respectfully with customers and coworkers. Provide excellent service by maintaining good relationships with clients. Take initiative to solve problems and find opportunities. Plan and prioritize tasks to meet goals efficiently. Identify and fix problems quickly and escalate when needed. Work well with others to support a positive work environment. Education & Experience High school diploma or equivalent. Experience in dealership roles is preferred. Additional education in related fields is a plus. Benefits Competitive compensation, opportunities for growth, and a supportive work environment . About Bosch Truck Group Inc. Bosch Truck Group Inc. is dedicated to providing excellent service and quality products. We value teamwork, respect, and continuous learning. We are an Equal Opportunity Employer and look forward to having you join our team.

What you’ll do

The Service Advisor manages daily service department operations, guiding customers from initial inquiry through to final invoicing. They focus on optimizing shop efficiency, increasing service sales, and building long-term customer relationships.

Requirements

Candidates should have a high school diploma and a general understanding of commercial vehicles and the transportation industry. Strong communication skills and the ability to prioritize tasks in a dealership environment are essential.

Benefits

• Competitive Compensation • Opportunities For Growth • Supportive Work Environment

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• scheduling · Preferred
• Relationship Building · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Scheduling
• Work Order Management
• Commercial Vehicle Knowledge
• Troubleshooting
• Invoicing
• Resource Coordination
• Problem Solving
• Communication
• Time Management
• Relationship Building
• Diagnostics Analysis

Job areas

• Customer Service & Support
• Transportation
• Trades
• Manufacturing
• Sales