Manager of Quality Improvement & Systems

About Radius Community Health & Healing (formerly Boyle McCauley Health Centre) Radius Community Health & Healing (Radius) provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client focused inter-professional care. We collaborate with our clients to address the broad determinants of health. Job Description: The Manager of Quality Improvement (QI) & Systems is a strategic leadership role responsible for fostering a culture of continuous improvement and ensuring the effectiveness, and sustainability of the organizational systems. This role integrates quality improvement, data analytics, and health information technology to drive measurable improvements in patient care, operational efficiency, and organizational performance. As a member of the leadership team, this Manager will ensure alignment with Protection of Privacy Act (POPA) and all applicable Health Information Act (HIA), and Personal Information Protection Act (PIPA). This position provides leadership to a multidisciplinary team and oversees critical functions including quality improvement, and staff training and development. Key Responsibilities: Quality Improvement & Risk Management * Lead the design, implementation, and evaluation of a multi-year Quality Improvement framework aligned with provincial primary care, accreditation standards, and organizational goals. * Foster a culture of continuous improvement, accountability, and evidence-informed decision making. * Oversee the design and implementation of clinical audits, evaluation frameworks, and QI initiatives that improve patient outcomes and operational effectiveness. * Monitor and analyze Key Performance Indicators (KPIs) across multiple relevant domains, translating data into strategic insights for leadership and funders. * Ensure organizational readiness for accreditation in alignment with the Canadian Accreditation Council (CAC) and relevant regulatory standards. * Identify and mitigate organizational risks through proactive monitoring, timely reporting, and continuous QI practices. Staff Training & Development * Oversee the development, delivery, and maintenance of a comprehensive onboarding and continuous learning program for clinical staff. * Ensure effective training on EMR systems, privacy legislation, clinical workflows, and other relevant technologies. * Build organizational capacity for quality improvement, data analysis, and system utilization through education and coaching. * Promote a learning orientated culture that supports innovation, adaptability, and professional growth. Leadership & People Management * Provide strategic leadership, mentorship, performance management, and professional development for a team of four direct reports. (QI, Workplace Support/Training) * Foster a collaborative, inclusive, and high-performing team environment. * Set clear objectives, monitor outcomes, and support staff in individual and team goals. * Manage departmental budgets, prioritizing training, and QI initiatives. * Contribute to organizational planning and decision making as a member of the leadership team. Qualifications: * Bachelor’s degree in Healthcare Administration, Health Informatics, Business Administration, or related field. Masters preferred. * 3 – 5 years of progressive management experience, ideally within a Alberta Primacy Care Network (PCN), Community Health Centre (CHC), or Alberta Health Services (AHS) environment. * Proven track record of managing a team, minimum 2 years of direct supervisory experience. * Strong practical knowledge of Lean, Six Sigma, or Institute for Healthcare Improvement (IHI) methodologies. * Solid understanding of IT infrastructure, vendor contract management, and Electronic Medical Records (EMR) systems. * Strong negotiation skills to hold external IT contractors accountable to their Service Level Agreements (SLAs) * Able to translate raw health data into a narrative that clinicians and executives understand. Preferred: * Certified Professional in Healthcare Quality (CPHQ) or Lean Six Sigma, green/ black belt. * Deep familiarity with Alberta Health Information Act (HIA) and privacy impact assessments (PIAs) Benefits: At Radius, we’re committed to enhancing our employees' well-being with a comprehensive benefits package designed to support both personal and professional growth. Radius offers: * Employee Assistance Plan (EAP): All employees have access to confidential counseling and access to a wide range of resources for personal and professional challenges. Our EAP is here to support your overall well-being. * Benefits available to all permanent, full-time employees after a defined waiting period: * Comprehensive medical, dental and vision benefits: Premiums are fully covered by Radius * Long-Term Disability, Life Insurance, Accidental Death and Dismemberment, and Critical Illness Coverage: Mandatory enrollment, employees are responsible to pay premiums. * Lifestyle Spending Account: Wide variety of options available to spend an annual allowance * Group Retirement Savings Plan Equal Opportunity Employer Radius Community Health and Healing is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued. We do not discriminate on the basis of race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply and join our team, and we are committed to providing equal opportunities for all qualified applicants. Accommodations for applicants with disabilities will be provided upon request. Land Acknowledgement Radius respectfully acknowledge that we are located within Treaty 6 territory, and Metis Nation of Alberta Region 4. We acknowledge this land as the traditional home for many Indigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux, Anishinaabe, Inuit, and many others whose history, languages, and cultures continue to influence our vibrant community.

The Manager of Quality Improvement & Systems leads the design and implementation of quality frameworks, clinical audits, and risk management initiatives to improve patient outcomes. They also oversee staff training, EMR system utilization, and provide strategic leadership to a multidisciplinary team.

Candidates must hold a Bachelor's degree in a relevant field and possess 3-5 years of progressive management experience, preferably in a healthcare environment. Proficiency in quality improvement methodologies like Lean or Six Sigma and knowledge of IT infrastructure and privacy legislation are required.

• Employee Assistance Plan • Medical benefits • Dental benefits • Vision benefits • Long-term disability • Life insurance • Accidental death and dismemberment coverage • Critical illness coverage • Lifestyle spending account • Group retirement savings plan

Identified from the job description. Confirm important requirements above.

• Quality improvement
• Strategic leadership
• Data analytics
• Health information technology
• Risk management
• Staff training
• Performance management
• Clinical audits
• Lean
• Six Sigma
• Electronic medical records
• Vendor contract management
• Privacy legislation
• Budget management
• Coaching
• Influencing Skills
• Continuous Development
• Operational Efficiency
• Workplace Inclusivity
• Privacy Impact Assessments
• Influencing Without Authority
• People Management
• Clinical Auditing
• Accountability
• Supervision
• Workflow Management
• Social Determinants Of Health
• Vendor Contracts
• IT Infrastructure
• Planning
• Quality Improvement
• Adaptability
• Data Analysis
• Health Informatics
• Business Administration
• Management
• Decision Making
• Customer Service
• Community Health
• Continuous Improvement Process
• Training And Development
• Certified Professional In Healthcare Quality (CPHQ)
• Employee Assistance Programs
• Performance Management
• Electronic Medical Record
• Leadership
• Healing
• Health Administration
• Health Information Technology
• Health Promotion

• Healthcare
• Management & Leadership
• Data & Analytics
• Technology
• Director of Quality Improvement
• Clinical Quality Manager
• Health Service Managers
• Quality Control Systems Managers
• Industrial Production Managers

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week