Case Manager, Adult

Job summary

The Adult Case Manager is responsible for the day-to-day care of community members, including goal planning, crisis intervention, and facilitating case planning meetings. They also support the Interdisciplinary Team Manager in maintaining a safe, inclusive environment and performing administrative duties.

Job details

HOURS: Temporary Full Time - 6 month contract with possibility of extension, Monday - Friday (37.5 hours per week) REPORTS TO: Den Manager “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” Reporting to Interdisciplinary Team Manager, the Adult Case Manager works within the Interdisciplinary Team Den and is responsible for the day-to-day care of community members in their den with emphasis on mature, adult issues. This includes trial entry into the den, through to goal planning, graduation, and post-graduation. “We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force” Position Responsibilities * Assist the Interdisciplinary Team Manager, in the daily operations of the den by working closely with community members in meeting their day-to-day needs. * Support the creation of an inclusive, safe and friendly environment for all staff, community members and external parties. * Build rapport with community members by identifying strengths and working in a respectful way with a demographic who has faced trauma and social exclusion. * Maintain accurate and comprehensive written documentation of all den community members related interactions in accordance with den standards. * Maintain a strong knowledge of programs offered within the den and throughout the organization to be able to refer community members. * Refer community members to community-based services and advocate on their behalf when needed in an appropriate manner. * Deliver crisis intervention as needed, including risk assessment and follow-up until the situation has stabilized. * Organize and facilitate case planning meetings, inclusive of entire den and community members. * Maintain a professional and welcoming workspace and den * Attend team and organizational meetings as required. * Participate in required trainings and professional development. * Complete any administrative duties as required. * All other duties as outlined by program manager. * All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients. * BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc. Qualifications * Class 5-non GDL driver’s license, access to a reliable personal vehicle with $2,000,000 liability insurance, and a clean driver’s abstract * Post-secondary Degree in a relevant field of study * Minimum 6 months’ experience working with the vulnerable population * Ability to respond appropriately in stressful situations and engage in de-escalation tactics when conflict arises * Strong multi-tasking and organizational skills that can be applied to the use of Microsoft applications and data analytics * Excellent knowledge and understanding of poverty related issues, trends, and services particularly, but not limited to the urban aboriginal population is essential * Previous experience with crisis-intervention preferred * Police Check with the Vulnerable Sector and Child and Youth Intervention Check completed within the past six months * Valid First Aid certificate or enrolled in a future course * Experience with and knowledge of Indigenous culture and ceremonies is considered an asset. Why Work for Boyle? * All work done positively impacts the community and its members! * Access to Lumino Health, including Stress & Wellness support * Employee activities and events throughout the year * Various training initiatives, and development opportunities Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us. Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon. Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently abled, and LGBTQ2S communities.

What you’ll do

The Adult Case Manager is responsible for the day-to-day care of community members, including goal planning, crisis intervention, and facilitating case planning meetings. They also support the Interdisciplinary Team Manager in maintaining a safe, inclusive environment and performing administrative duties.

Requirements

Candidates must hold a post-secondary degree in a relevant field and have at least six months of experience working with vulnerable populations. A valid driver's license, reliable vehicle with insurance, and a clean police check with vulnerable sector clearance are required.

Benefits

• Stress & wellness support
• Training initiatives
• Development opportunities
• Employee activities and events

Listed skills

• crisis intervention · Preferred
• interdisciplinary collaboration · Preferred
• case management · Preferred
• Documentation · Preferred
• Multi-Tasking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Crisis intervention
• Risk assessment
• De-escalation
• Goal planning
• Documentation
• Advocacy
• Community outreach
• Data analytics
• Microsoft applications
• Conflict resolution
• Interdisciplinary collaboration
• Indigenous cultural awareness
• Multi-tasking
• Organizational skills
• Emergency Response
• Rapport Building
• De-escalation Techniques
• Organizational Skills
• First Aid Certification
• Administrative Functions
• Valid Driver's License
• Planning
• Data Analysis
• Fundraising
• Crisis Intervention
• Innovation
• Multitasking
• Operations
• Program Management
• Risk Analysis
• Trauma Care

Job areas

• Social Services
• Management & Leadership
• Administrative
• Adult Case Manager
• Case Manager
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers

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