Customer Success Manager DACH, Utrecht (hybrid)

Job summary

Manage and onboard a portfolio of DACH clients, tailoring platform setup, integrations, training, and workflows to their tendering processes and goals. Monitor customer engagement and value, support renewals and account growth, develop plans for at-risk clients, and share customer insights with internal teams.

Job details

work at brainial Customer Success Manager DACH, Utrecht (hybrid) We're growing the Customer Success team at Brainial and are looking for a Customer Success Manager to look after our clients in Germany, Austria and Switzerland. Are you curious, ambitious, and pragmatic? Read on. work at brainial Customer Success Manager DACH, Utrecht (hybrid) We're growing the Customer Success team at Brainial and are looking for a Customer Success Manager to look after our clients in Germany, Austria and Switzerland. Are you curious, ambitious, and pragmatic? Read on. About Brainial Brainial helps companies win more tenders with AI. Our platform speeds up the whole bid process, from discovering and qualifying tenders to analysing documents, flagging risks and writing strong proposals. Clients in construction, IT, facility services, engineering, manufacturing and staffing use Brainial to save time, lower costs and avoid missing crucial details. We're based in Utrecht, and we build explainable AI that solves real problems for real customers. ‍ The role As our CSM for the DACH region, you're responsible for your own client portfolio from their first login onward. You make sure they get up and running quickly, get real value from the platform, and grow with us. You'll be part of an enthusiastic, diverse team led by a CSM manager. You'll help shape how we serve one of our key growth markets, working in German with clients and in English with our international team. You will also collaborate closely with Sales (including our DACH business development team), Support, and Product to align efforts, share customer insights, and track key metrics (such as adoption, NPS, and expansion success) to report regularly to leadership. ‍ What You'll Do Onboarding Lead structured onboarding programs for new DACH clients, covering setup, integrations and initial training. Learn each client's tendering process, including local procurement practices, and tailor their onboarding to their goals. Help clients upload their data, configure workflows, and set up alerts and reporting dashboards. Run German-language training sessions (1:1 or group) that give users a thorough understanding of the platform. Gather feedback during onboarding and share insights, including market-specific needs, with our product and development teams. ‍ Your Portfolio Monitor customer health and engagement to ensure clients continue to derive strong value from the platform. Hold regular check-ins and reviews to discuss progress, resolve issues, and keep the platform aligned with each client's evolving needs. Spot opportunities to expand usage or introduce features that bring clients more value. Build action plans for at-risk accounts and secure renewals, with zero churn as the goal. Turn happy customers into champions through case studies, reviews and referrals in the DACH market. ‍ What You Bring Relevant experience in customer success, account management or onboarding (or a strong motivation and aptitude as a talented junior), ideally in B2B SaaS Native or near-native German and fluent English; Dutch is a plus Confidence running trainings, demos and client meetings, including with senior stakeholders A data-driven mindset and experience with CRM tools (HubSpot or similar) Strong organisational skills and the ability to work independently as well as in a team Familiarity with public procurement in the DACH region (öffentliche Ausschreibungen/Vergabe) is a big plus Interest in AI and SaaS Willingness to [occasionally travel to clients in the DACH region] You value ownership, curiosity and straight talk ‍ Why you'll love working here Hybrid working: the team works at least 2 days a week at our Utrecht office An international team of experts who celebrate wins and share laughs The latest hardware and tools NS Business Card for easy travel A competitive salary €4,500 – €6000 gross per month (depending on experience level) Access to our corporate gym and fitness program Mental Health & Well-being program Bike lease scheme ‍ Our values: Can-do mentality. Transparency. Raise our standards. Curious whether this is your next chapter? Send your motivation and CV to jobs@brainial.com. We'd love to hear from you! ‍ What You Bring Relevant experience in customer success, account management or onboarding (or a strong motivation and aptitude as a talented junior), ideally in B2B SaaS Native or near-native German and fluent English; Dutch is a plus Confidence running trainings, demos and client meetings, including with senior stakeholders A data-driven mindset and experience with CRM tools (HubSpot or similar) Strong organisational skills and the ability to work independently as well as in a team Familiarity with public procurement in the DACH region (öffentliche Ausschreibungen/Vergabe) is a big plus Interest in AI and SaaS Willingness to [occasionally travel to clients in the DACH region] You value ownership, curiosity and straight talk ‍ Why you'll love working here Hybrid working: the team works at least 2 days a week at our Utrecht office An international team of experts who celebrate wins and share laughs The latest hardware and tools NS Business Card for easy travel A competitive salary €4,500 – €6000 gross per month (depending on experience level) Access to our corporate gym and fitness program Mental Health & Well-being program Bike lease scheme ‍ Our values: Can-do mentality. Transparency. Raise our standards. Curious whether this is your next chapter? Send your motivation and CV to jobs@brainial.com. We'd love to hear from you! ‍ Ready for your next adventure? Contact Us Cut the noise Stack the smarts Play to win Ready for your next adventure? Contact Us Cut the noise Stack the smarts Play to win Ready for your next adventure? Contact Us Cut the noise Stack the smarts Play to win

What you’ll do

Manage and onboard a portfolio of DACH clients, tailoring platform setup, integrations, training, and workflows to their tendering processes and goals. Monitor customer engagement and value, support renewals and account growth, develop plans for at-risk clients, and share customer insights with internal teams.

Requirements

The role seeks customer success, account management, or onboarding experience, though talented junior candidates with strong aptitude are also considered. Candidates should have native or near-native German, fluent English, confidence leading client sessions, CRM experience, strong organizational and data-driven skills, and an interest in AI and SaaS; DACH public procurement knowledge and Dutch are advantages.

Benefits

• Hybrid Working
• International Team
• Latest Hardware and Tools
• Public Transport Business Card
• Corporate Gym and Fitness Program
• Mental Health and Well-Being Program
• Bike Lease Scheme

Listed skills

• Account Management · Preferred
• Client Onboarding · Preferred
• English · Preferred
• Stakeholder Management · Preferred
• CRM Tools · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Success
• Account Management
• Client Onboarding
• German
• English
• Client Training
• Product Demonstrations
• Stakeholder Management
• CRM Tools
• HubSpot
• Data-Driven Decision-Making
• Customer Health Monitoring
• Renewal Management
• Public Procurement
• B2B SaaS
• AI

Job areas

• Customer Service & Support
• Sales
• Technology
• Management & Leadership