Key Holder - Don Mills

Job summary

The Key Holder is responsible for supporting store operations, including opening and closing the shop, managing inventory, and assisting with visual merchandising. They also provide exceptional customer service, drive sales, and help train new team members.

Job details

Enchant the World With Chocolate – One Guest at a Time. At Lindt, we don’t just sell chocolate, we create magical moments. We're looking for a passionate and energetic Keyholder to join our team and help deliver an exceptional retail experience. If you're a strong leader with a love for chocolate and customer service, we’d love to meet you! The role's purpose: The Keyholder role is essential in supporting the store team. This role is responsible for providing excellent customer service, driving sales, and assisting with various store duties. As a Keyholder, you will help us achieve our mission to Enchant the World With Chocolate. What You'll Do: Availability : 20 to 24 hours/week Pay rate : $18.75/hour Leadership and Teamwork: Assist with manager on duty responsibilities, holding a key and opening and closing the store. Support team members to achieve daily sales targets and deliver exceptional customer experiences. Participate in training and onboarding new team members. Assist with visual merchandising and execution of in-store activations. Customer Service: Welcome customers to the store, answer questions, and provide personalized assistance on product features. Handle returns and resolves customer concerns in a professional and timely manner. Act as a brand ambassador by sharing Lindt’s values and product excellence. Support efforts to drive B2B sales by promoting corporate gifting options. Inventory: Ensure compliance with visual merchandising standards and inventory control procedures. Support inventory duties, including stock replenishment and receiving. Assist with coordinating corporate gifting orders. Cash Handling: Assist with cash handling duties. Qualifications: Proven experience in a retail sales or customer-facing role. Strong customer service skills with the ability to drive sales. Experience with POS systems and cash handling. Familiarity with inventory control and visual standards Confident communication and interpersonal skills. Ability to prioritize tasks and perform under pressure Friendly and energetic personality with a customer-first mindset. Comfortable with flexible availability, including weekends and holidays. High school diploma or equivalent. A passion for chocolate! We thank all those who have applied; however, only the selected candidates will be contacted. We are committed to providing accommodation for people with disabilities. Accommodation is available upon request. Please contact our Human Resources department for more information. #lindt1

What you’ll do

The Key Holder is responsible for supporting store operations, including opening and closing the shop, managing inventory, and assisting with visual merchandising. They also provide exceptional customer service, drive sales, and help train new team members.

Requirements

Candidates must have proven experience in retail sales or customer-facing roles and possess strong communication and interpersonal skills. Proficiency with POS systems, cash handling, and a high school diploma or equivalent are required.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail sales
• Customer service
• Leadership
• Cash handling
• POS systems
• Inventory control
• Visual merchandising
• Communication
• Interpersonal skills
• Task prioritization
• Teamwork
• Onboarding
• Corporate gifting
• Problem solving
• Coordinating
• Training And Development
• Prioritization
• Interpersonal Communications
• Sales
• Customer Service
• Energetic
• Business To Business
• Cash Handling
• Inventory Control
• Employee Onboarding
• Visual Merchandising
• Retail Sales
• Confident Communicator

Job areas

• Retail
• Customer Service & Support
• Sales
• Food & Beverage
• Management & Leadership
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers