Inside Sales and Customer Service Rep

Job summary

Respond to customer inquiries, manage client relationships, process orders, and coordinate with production teams to ensure accuracy and timely completion. Contact existing customers about products and promotions, support marketing and sales activities, and assist with design proofs and administrative tasks as needed.

Job details

Salary: $55,000 per year About us Branded Bites Inc. is a bakery specializing in custom branded (and delicious) cookies, chocolates, and candy packages sold through various wholesale and retail channels. We focus on providing high quality, unique items customized with our clients’ logos either directly on the food itself (using our edible ink printer) or on the outer packaging. Our team is a small group of highly dedicated, motivated, and supportive individuals working hard to bring the company forward. We work together, and often wear several hats to ensure we are operating as efficiently and effectively as possible. We also enjoy free cookies and treats - it’s “product testing” after all. About you We’re currently on the hunt for an Inside Sales and Customer Service Representative. The role includes responding to general customer inquiries, outreach to existing clients, processing orders, coordinating with marketing and production teams, and assisting with various administrative tasks. The ideal candidate has excellent verbal and written communication skills, strong attention to detail, and finds enjoyment in helping clients and working as a team. About the role Responsibilities will Include: Customer Service - Managing and assisting new and existing clients, primarily through telephone and e-mail Order Processing - Processing new and ongoing orders and completing associated administrative tasks Order Management - Coordinating and communicating with production teams to ensure order accuracy and timely completion Customer Outreach - Contacting existing customers to share new products and promotions, and increase sales Marketing & Sales - Providing input to marketing and sales teams for new and ongoing promotions and communications Design (not required) - Creating mock-ups and proofs of clients’ orders using Adobe Photoshop and Illustrator, or communicating clients' needs with our designers Ideal candidates should have the following traits and skills: Excellent verbal and written communication skills Exceptional organizational skills and attention to detail Ability to be resourceful and problem solve as required Ability to work well in a team environment Previous experience with Adobe Photoshop is an asset, but not required

What you’ll do

Respond to customer inquiries, manage client relationships, process orders, and coordinate with production teams to ensure accuracy and timely completion. Contact existing customers about products and promotions, support marketing and sales activities, and assist with design proofs and administrative tasks as needed.

Requirements

Candidates should have excellent verbal and written communication, strong organizational skills, and close attention to detail. They should be resourceful, able to solve problems, and work well in a team; Adobe Photoshop experience is an asset but is not required.

Listed skills

• written communication · Preferred
• Customer service · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred
• Teamwork · Preferred
• Adobe Photoshop · Preferred
• Adobe Illustrator · Preferred
• Administrative Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Verbal Communication
• Written Communication
• Customer Service
• Inside Sales
• Order Processing
• Order Management
• Customer Outreach
• Organization
• Attention To Detail
• Problem Solving
• Teamwork
• Adobe Photoshop
• Adobe Illustrator
• Administrative Support
• Production Coordination
• Marketing Support

Job areas

• Customer Service & Support
• Sales
• Food & Beverage
• Administrative
• Marketing