Product Support Representative - Overnight Parts Support

Job summary

The Product Support Representative is responsible for managing customer parts orders, confirming inventory availability, and providing pricing information via phone, email, and text. They also coordinate emergency parts dispatch and provide support to field staff across the company's branch network.

Job details

Brandt Tractor Ltd is currently seeking a Product Support Representative - Overnight Parts Support for our Regina, SK or Moncton, NB location. This position is responsible for placing new customer Parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations that span from coast to coast. Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. Fluency in both French and English is considered an asset, but not necessary. This role is responsible for providing after-hours parts and on-call support, confirming inventory availability and coordinating emergency parts dispatch to Brandt’s extensive branch network. WHO WE ARE Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered. WHAT YOU WILL BE RESPONSIBLE FOR * Respond to parts pricing inquiries from customers through both phone, email and text channels * Accurately fulfill parts order requests from clients * Provide availability of inventory and shipping times to customers * Providing parts support and assistance for other Brandt field staff members * Working with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied WHAT WE LOOK FOR * Experienced multitasker able to navigate multiple systems at the same time * Demonstrated ability to deliver the highest level of customer satisfaction * Detail oriented to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time * Active listener able to understand customers through two-way engagement to respond to parts related requests and where needed provide recommendations and solutions * Ability to work independently with minimal supervision * Strong written and verbal communication skills * Previous experience in the parts or parts related industry would be considered an asset * Fluency in English is required. * Fluency in French is considered an asset. * Flexible overnight shift rotations and hours are available. WHAT WE OFFER * Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions. * Performance based monthly bonus * Competitive hourly shift premium for overnight hours. * Continuous Learning: through on-the-job training and educational opportunities. * Opportunities for advancement within a growing company that values initiative and teamwork. * Comprehensive benefits coverage: including health, dental and more to support your wellbeing. * Retirement savings programs: Pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that.

What you’ll do

The Product Support Representative is responsible for managing customer parts orders, confirming inventory availability, and providing pricing information via phone, email, and text. They also coordinate emergency parts dispatch and provide support to field staff across the company's branch network.

Requirements

Candidates should be experienced multitaskers capable of navigating multiple web applications and systems simultaneously. Strong written and verbal communication skills are required, along with the ability to work independently and provide high-level customer satisfaction.

Benefits

• Competitive compensation • Performance based monthly bonus • Shift premium • On-the-job training • Educational opportunities • Health insurance • Dental insurance • Pension program • RRSP program

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Order Fulfillment · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Inventory management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Parts support
• Inventory management
• Multitasking
• Communication
• Active listening
• Problem solving
• Data entry
• Order fulfillment
• Technical support
• Attention to detail
• Web application navigation
• Continuous Development
• Bilingual (French/English)
• Customer Service
• English Language
• French Language
• Product Support
• Verbal Communication Skills
• Customer Inquiries
• Teamwork
• Detail Oriented

Job areas

• Customer Service & Support
• Logistics
• Trades
• Manufacturing
• Product Support Representative
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons