Service Manager - Windsor Peterbilt

Job summary

The Service Manager is responsible for overseeing the service department's daily operations, including managing staff, workflow, and financial performance. They must ensure all repairs and diagnostics meet safety and industry standards while maintaining high levels of customer satisfaction.

Job details

Brandt is currently seeking a Service Manager for our Windsor Peterbilt location. The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics. WHO WE ARE Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered. WHAT YOU WILL BE RESPONSIBLE FOR * Managing service workflow * Enforcing standards, policies, and reporting practices are followed to established standards * Development and management of the Service Department budget to meet financial and operational goals * Preparing quotes for customer work orders; opening & closing work orders * Inspect/operate customer equipment as part of resolving concerns/diagnostics * Monitor service revenue and expenses monthly * Ensure work is performed according to established safety and industry standards * Reviewing employee performance against goals on an ongoing basis WHAT WE LOOK FOR * Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels * Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others * Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment * Must be proficient in using work-related desktop applications and web-based productivity applications * Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently * A recent driver's abstract will be required * Demonstrates a strong commitment to occupational health and safety * 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management/supervisory experience in the heavy duty equipment industry * Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership * Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals * Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers WHAT WE OFFER * Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions. * Continuous Learning: through on-the-job training and educational opportunities. * Opportunities for advancement within a growing company that values initiative and teamwork. * Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing. * Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that!

What you’ll do

The Service Manager is responsible for overseeing the service department's daily operations, including managing staff, workflow, and financial performance. They must ensure all repairs and diagnostics meet safety and industry standards while maintaining high levels of customer satisfaction.

Requirements

Candidates must have 5-7 years of progressive experience in service management within the heavy-duty equipment industry. Proficiency in desktop applications and a strong commitment to occupational health and safety are required.

Benefits

• Competitive compensation
• On-the-job training
• Educational opportunities
• Health insurance
• Dental insurance
• Retirement savings programs
• Company matching pension
• RRSP programs

Listed skills

• Team Leadership · Preferred
• Customer service · Preferred
• Critical Thinking · Preferred
• Reporting · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service management
• Budget management
• Team leadership
• Diagnostics
• Heavy duty equipment
• Customer service
• Critical thinking
• Work order management
• Occupational health and safety
• Technical troubleshooting
• Personnel management
• Reporting
• Communication
• Desktop applications
• Service Management
• Management
• Workflow Management
• Support Services
• Continuous Development
• Sales
• Occupational Safety And Health
• Customer Service
• Self-Motivation
• Supervision
• Critical Thinking
• Teamwork
• Industry Standards
• Mechanics
• Productivity Software
• Employee Performance Management
• Heavy Equipment

Job areas

• Management & Leadership
• Trades
• Transportation
• Customer Service & Support
• Manufacturing
• Service Manager
• Customer Service Manager (General)
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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